Remote Concierge Specialist - Luxury Local Experiences

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work environment

Training and development opportunities

Career progression opportunities

Job summary

Placements24 is seeking a sophisticated Remote Concierge Specialist to join a fully remote team servicing clients from Benoni, Gauteng. The role emphasizes personalized experiences, expert local knowledge, and high-end guest service in a virtual work environment.

You will handle reservations, bespoke itineraries, transportation arrangements, and tailor recommendations while maintaining meticulous attention to detail and strong communication.

Qualifications

• Proven experience in concierge, guest relations, or high-end customer service.
• In-depth knowledge of the Benoni, Gauteng area and surrounding attractions is highly preferred.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests in a fast-paced, remote setting.
• Proficiency with various communication tools, booking platforms, and CRM systems.
• A proactive, detail-oriented, and discreet approach to service.
• Ability to work independently and as part of a remote team.
• A dedicated home office with reliable high-speed internet.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Respond promptly and professionally to guest inquiries and requests via phone, email, and chat.
• Make reservations for dining, entertainment, and travel arrangements.
• Provide expert recommendations and tailored itinerary planning for local experiences.
• Arrange transportation, including airport transfers and private car services.
• Assist guests with special requests and ensure their needs are met with utmost care.
• Maintain an up-to-date knowledge of local attractions, events, and services.
• Build and nurture relationships with vendors and service providers.
• Manage guest preferences and ensure personalized service delivery.
• Handle any issues or complaints that arise with discretion and efficiency.
• Document all interactions and fulfillments accurately in the CRM system.

Skills

Concierge experience

Guest relations

High-end customer service

Local knowledge of Benoni

Communication skills

Problem solving

Remote work

CRM systems

Booking platforms

Tools

CRM systems

Booking platforms

Job description

Placements24 is seeking a sophisticated Remote Concierge Specialist to join a fully remote team servicing clients from Benoni, Gauteng. The role emphasizes personalized experiences, expert local knowledge, and high-end guest service in a virtual work environment.

You will handle reservations, bespoke itineraries, transportation arrangements, and tailor recommendations while maintaining meticulous attention to detail and strong communication.