Lead Concierge & Guest Experience Director

Placements24; Soweto; On-site; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Service charge participation

Medical aid

Retirement fund

Job summary

Placements24 is recruiting for a Head Concierge in Soweto, Gauteng. You will lead the concierge team, ensuring seamless guest experiences and personalized recommendations in a luxury hotel setting.

The role requires deep local knowledge, exceptional service standards, and strong leadership to elevate guest satisfaction. The ideal candidate will have at least 5 years in concierge roles, including 2 in supervision, and fluency in English plus local languages.

Qualifications

• Minimum 5 years of experience as a Concierge, with at least 2 years in a supervisory or leadership role.
• Extensive knowledge of local attractions, entertainment venues, and dining.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities and multitasking.
• Fluent in English and local languages; additional languages are a plus.

Responsibilities

• Lead, train, and mentor the concierge team to deliver premium service.
• Manage concierge operations: guest requests, reservations, transport, local recommendations.
• Develop a knowledge base of local attractions, dining, entertainment and transport.
• Provide personalized recommendations and tailor-made itineraries for guests.
• Coordinate with external vendors for reservations and arrangements.
• Handle inquiries and resolve issues promptly and professionally.
• Keep the concierge desk organized and well-presented.

Skills

Concierge leadership

Guest service

Local knowledge

Staff coaching

Job description

Placements24 is recruiting for a Head Concierge in Soweto, Gauteng. You will lead the concierge team, ensuring seamless guest experiences and personalized recommendations in a luxury hotel setting.

The role requires deep local knowledge, exceptional service standards, and strong leadership to elevate guest satisfaction. The ideal candidate will have at least 5 years in concierge roles, including 2 in supervision, and fluency in English plus local languages.