Guest Services Supervisor — Luxury Concierge & Local Expert

Placements24; Johannesburg; Hybride; ZAR 210 000 - 290 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health benefits

Discounts on hotel stays & dining

Growth opportunities in guest services

Résumé du poste

Placements24 is seeking a Concierge & Guest Services Supervisor to enhance the guest experience at a Randburg hotel. You will supervise a small team, manage guest requests, and coordinate reservations for dining, entertainment and transportation, delivering local knowledge and personalized service.

The role requires strong interpersonal and communication skills, a polished demeanor, and proficiency with hotel reservation systems.

Qualifications

• Minimum of 3 years in concierge or guest services.
• Supervisory experience preferred.
• Deep knowledge of Randburg area and attractions.
• Excellent interpersonal, communication and problem-solving skills.
• Professional demeanor with a passion for service.
• Proficient in hotel reservation systems and general computer skills.

Responsabilités

• Supervise the Concierge and Guest Services team.
• Anticipate guest needs and handle reservations.
• Provide local recommendations and information.
• Manage guest requests with prompt resolution.
• Maintain relationships with vendors and service providers.
• Handle guest feedback and service recovery professionally.

Connaissances

Interpersonal Skills

Communication

Problem Solving

Guest Service

Leadership

Outils

Hotel reservation systems

Description du poste

Placements24 is seeking a Concierge & Guest Services Supervisor to enhance the guest experience at a Randburg hotel. You will supervise a small team, manage guest requests, and coordinate reservations for dining, entertainment and transportation, delivering local knowledge and personalized service.

The role requires strong interpersonal and communication skills, a polished demeanor, and proficiency with hotel reservation systems.