Upscale Concierge: Elite Guest Experience & Local Insider

Placements24; Upington; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Training & development

Supportive culture

Job summary

Placements24 is seeking a Concierge Specialist in Upington, Northern Cape, to deliver exceptional personalized service for luxury guests. You will build knowledge of local attractions and services, arrange dining, tours, transport, and special requests, while maintaining guest records for tailored experiences.

Flexibility to work weekends and holidays is required, with a focus on proactive guest satisfaction.

Qualifications

• Minimum 2 years in guest services, front desk, or concierge in hospitality.
• Excellent knowledge of Upington region and attractions.
• Strong interpersonal and communication skills with diverse guests.
• Proactive in fulfilling guest requests and problem-solving.
• Proficient with reservation systems and standard office software.

Responsibilities

• Welcome guests with personalized service and handle inquiries promptly.
• Develop extensive knowledge of local attractions, restaurants, transportation, and services.
• Make reservations for dining, tours, transportation, and activities.
• Assist with special requests and amenities (flowers, gifts, etc.).
• Handle complaints professionally and escalate when needed.
• Maintain guest records and preferences for tailored service.
• Coordinate with external service providers for seamless guest experiences.
• Stay updated on hotel services and promotions to inform guests.

Skills

Customer service

Interpersonal communication

Local knowledge

Problem-solving

Reservations systems

Tools

Reservation systems

Office software

Job description

Placements24 is seeking a Concierge Specialist in Upington, Northern Cape, to deliver exceptional personalized service for luxury guests. You will build knowledge of local attractions and services, arrange dining, tours, transport, and special requests, while maintaining guest records for tailored experiences.

Flexibility to work weekends and holidays is required, with a focus on proactive guest satisfaction.