Guest Experience Leader — Front Desk & Admin

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration package

Staff meals and uniform provided

Access to hotel facilities and staff[]

Job summary

Placements24 is seeking a Senior Receptionist and Office Administrator for our client’s Richards Bay operations in KwaZulu-Natal. You will be the first point of contact for guests, while also overseeing comprehensive office administration to support hotel management.

The ideal candidate presents exceptional interpersonal skills and a polished appearance to uphold service excellence in a luxury setting. You will manage front desk duties, coordinate with different hotel departments, and ensure

Qualifications

• 3-4 years of experience as a Receptionist or Front Desk Administrator in hospitality.
• Experience in office administration and general management.
• Excellent customer service with a welcoming demeanor.
• Strong communication and interpersonal skills; professional telephone etiquette.
• Proficiency in Microsoft Office Suite; familiarity with Property Management Systems (PMS) is desirable.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage the main switchboard and handle inquiries accurately.
• Register guests, manage check-ins/check-outs, and keep records updated.
• Handle room bookings and reservations in the system.
• Process payments and manage guest accounts with integrity.
• Maintain a clean and presentable reception area.
• Provide administrative support to hotel management (reports, correspondence, schedules).
• Coordinate with housekeeping, F&B, and maintenance to meet guest needs.
• Order and manage office supplies for reception and admin areas.
• Address guest feedback and resolve minor complaints professionally.

Skills

Reception experience

Office administration

Customer service

Communication skills

MS Office

PMS experience

Multitasking

Tools

PMS

Job description

Placements24 is seeking a Senior Receptionist and Office Administrator for our client’s Richards Bay operations in KwaZulu-Natal. You will be the first point of contact for guests, while also overseeing comprehensive office administration to support hotel management.

The ideal candidate presents exceptional interpersonal skills and a polished appearance to uphold service excellence in a luxury setting. You will manage front desk duties, coordinate with different hotel departments, and ensure