Logistics Customer Support Coordinator – Office-Based

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Annual bonuses

Medical aid

Retirement fund

Professional development

Stable career path

Office hours

Team environment

Job summary

Placements24 is seeking a Customer Support Coordinator in Sandton to manage customer interactions and ensure smooth communication with internal teams. The role is office-based and requires delivering timely service, resolving issues, and maintaining high levels of customer satisfaction.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks in a fast-paced environment, with strong communication and cooperation with cross-functional teams.

Qualifications

• Experience in customer support or administrative roles.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in MS Office and CRM systems.
• Ability to multitask in a busy office.
• Commute to Sandton daily.
• Professional demeanor and strong work ethic.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Coordinate customer requests with internal departments to ensure timely service delivery.
• Track shipments and provide updates to clients on order status and delivery times.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and documentation in the company's system.
• Process orders and manage customer accounts.
• Gather customer feedback and report on service levels to management.
• Assist in developing and improving customer support procedures.
• Ensure all customer interactions are professional and courteous.
• Liaise with sales and operations teams to ensure seamless client experience.

Skills

Customer service

Coordination

Time management

MS Office

CRM software

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Placements24 is seeking a Customer Support Coordinator in Sandton to manage customer interactions and ensure smooth communication with internal teams. The role is office-based and requires delivering timely service, resolving issues, and maintaining high levels of customer satisfaction.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks in a fast-paced environment, with strong communication and cooperation with cross-functional teams.