Logistics Customer Support & Admin Specialist

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Overtime potential

Training opportunities

Stable work environment

Paid annual leave

On-site parking

Team-oriented culture

Exposure to logistics operations

Performance feedback and reviews

Career progression

Job summary

Placements24 is seeking a meticulous and organized Customer Support Administrator to join our Vereeniging-based operations in Gauteng. The role focuses on ensuring smooth communication between the company and clients, supporting the customer service department through a range of administrative tasks, order processing, and issue resolution.

The ideal candidate will have strong organisational skills, attention to detail, and proficiency with administrative software.

Qualifications

• Experience as a Customer Support Administrator or similar role.
• Strong organisational skills and high attention to detail.
• Proficient with Word, Excel, Outlook and CRM systems.
• Excellent written and verbal communication.
• Able to manage multiple tasks and meet deadlines.
• Customer-centric, friendly, and professional demeanor.
• Ability to work independently and in a team.
• Logistics/transport industry experience is advantageous.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle customer inquiries via phone, email, and in person with accurate information.
• Process orders, requests, and returns efficiently.
• Update and maintain customer records and databases.
• Prepare and distribute customer correspondence, reports, and docs.
• Coordinate with dispatch, sales and other departments to meet needs.
• Resolve basic complaints by gathering information and escalating when needed.
• Schedule appointments or follow-ups.
• Provide admin support to the customer service team.
• Ensure adherence to company policies in all interactions.
• Contribute to improving customer service processes and docs.

Skills

Customer service

Organisational skills

Attention to detail

Communication skills

Multitasking

Independent and team oriented

Discretion

Education

High school diploma or equivalent

Administrative qualifications

Tools

Microsoft Office Suite

CRM systems

Job description

Placements24 is seeking a meticulous and organized Customer Support Administrator to join our Vereeniging-based operations in Gauteng. The role focuses on ensuring smooth communication between the company and clients, supporting the customer service department through a range of administrative tasks, order processing, and issue resolution.

The ideal candidate will have strong organisational skills, attention to detail, and proficiency with administrative software.