Client Success & Engagement Specialist - Sandton Office

Placements24; Sandton; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical aid

Retirement fund benefits

Professional development opportunities

Sandton office with amenities

Team-building activities

Job summary

Placements24 in Sandton, Gauteng is seeking a Customer Engagement Specialist to foster strong client relationships, manage inquiries, and drive satisfaction.

You will work across teams to tailor solutions, document interactions in CRM, and contribute to retention and growth.

The role offers a modern office in Sandton with career development opportunities and a supportive team culture.

Qualifications

• Proven experience in customer engagement or account management.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Demonstrated problem-solving and conflict resolution skills.

Responsibilities

• Engage proactively with clients to build and maintain relationships.
• Address inquiries, provide solutions, and resolve issues promptly.
• Understand client needs and recommend suitable products or services.
• Conduct regular check-ins and follow-ups to ensure satisfaction.
• Document all interactions in the CRM system.
• Collaborate with sales and marketing to align engagement strategies.
• Identify opportunities for client retention and growth.
• Provide feedback to drive service improvements.
• Handle escalations and resolve complex concerns effectively.
• Maintain up-to-date knowledge of offerings and industry trends.

Skills

CRM proficiency

Client relations

Problem solving

Communication

Interpersonal skills

Education

High school diploma

Business/Marketing degree advantageous

Tools

Microsoft Office

Job description

Placements24 in Sandton, Gauteng is seeking a Customer Engagement Specialist to foster strong client relationships, manage inquiries, and drive satisfaction.

You will work across teams to tailor solutions, document interactions in CRM, and contribute to retention and growth.

The role offers a modern office in Sandton with career development opportunities and a supportive team culture.