Logistics Customer Support Coordinator | Tracking & Dispatch

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical aid and retirement fund

Paid time off

Professional development

Job summary

Placements24 in Soweto is seeking a proactive Customer Support Coordinator to ensure smooth communication between customers, drivers, and operations. You will manage inquiries, track shipments, and help resolve logistical challenges to maintain high service levels across Gauteng.

The role emphasizes strong organization, clear communication, and a commitment to excellent customer service, with opportunities for professional growth within a growing logistics team.

Qualifications

• 2+ years in customer support or logistics coordination.
• Strong communication and interpersonal skills.
• Proficiency with tracking software and CRMs.
• Ability to multitask and stay organized.
• Willingness to relocate to Soweto area.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments, deliveries, and services.
• Track and monitor the status of deliveries, providing timely updates to customers.
• Address and resolve customer issues and complaints related to logistics and service quality.
• Coordinate with delivery drivers and operational teams to ensure efficient dispatch and delivery.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Process customer feedback and elevate any significant issues to management.
• Assist with onboarding new clients and explaining service procedures.
• Proactively identify potential logistical disruptions and implement solutions.
• Collaborate with the sales team to provide exceptional post-sales support.
• Contribute to improving customer service processes and operational efficiency.

Skills

Excellent communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma

Diploma in Logistics (advantageous)

Tools

Tracking software

CRM systems

Job description

Placements24 in Soweto is seeking a proactive Customer Support Coordinator to ensure smooth communication between customers, drivers, and operations. You will manage inquiries, track shipments, and help resolve logistical challenges to maintain high service levels across Gauteng.

The role emphasizes strong organization, clear communication, and a commitment to excellent customer service, with opportunities for professional growth within a growing logistics team.