Logistics Customer Support Coordinator – On-site Randburg

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid leave

Career development

Job summary

Placements24 is seeking a proactive Customer Support Coordinator to join the Randburg office. You will act as the liaison between clients and operations, handling inquiries, tracking shipments, and ensuring timely service delivery.

The role requires strong organizational and communication skills, proficiency with CRM systems, and the ability to manage multiple tasks in a fast-paced environment. A focus on accuracy and customer satisfaction is essential.

Qualifications

• Experience in customer service or logistics is preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong communication and interpersonal skills.
• Proficiency with CRM and logistics management tools.
• Fluent in English, both written and spoken.

Responsibilities

• Serve as primary contact for customer inquiries on shipments and logistics.
• Coordinate with dispatch, warehousing and other internal teams to ensure timely service.
• Track shipments and provide real-time order updates to customers.
• Resolve customer issues and complaints promptly and professionally.
• Maintain accurate customer records and update shipment statuses.
• Process new orders and ensure required documentation is complete.
• Inform clients of potential delays or disruptions proactively.
• Assist with shipping documentation and customs requirements.
• Collect customer feedback to identify service improvements.
• Ensure compliance with company policies and industry regulations.

Skills

CRM software

Logistics systems

Communication

Organization

Time management

Problem solving

Multitasking

Teamwork

English

Education

High school diploma

Tools

WMS system

ERP software

CRM platform

Job description

Placements24 is seeking a proactive Customer Support Coordinator to join the Randburg office. You will act as the liaison between clients and operations, handling inquiries, tracking shipments, and ensuring timely service delivery.

The role requires strong organizational and communication skills, proficiency with CRM systems, and the ability to manage multiple tasks in a fast-paced environment. A focus on accuracy and customer satisfaction is essential.