Customer Support Coordinator - Office Based

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Annual bonuses

Medical aid

Retirement fund

Professional development

Stable career path

Office hours

Team environment

Job summary

Placements24 is seeking a Customer Support Coordinator in Sandton to manage customer interactions and ensure smooth communication with internal teams. The role is office-based and requires delivering timely service, resolving issues, and maintaining high levels of customer satisfaction.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks in a fast-paced environment, with strong communication and cooperation with cross-functional teams.

Qualifications

• Experience in customer support or administrative roles.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in MS Office and CRM systems.
• Ability to multitask in a busy office.
• Commute to Sandton daily.
• Professional demeanor and strong work ethic.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Coordinate customer requests with internal departments to ensure timely service delivery.
• Track shipments and provide updates to clients on order status and delivery times.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and documentation in the company's system.
• Process orders and manage customer accounts.
• Gather customer feedback and report on service levels to management.
• Assist in developing and improving customer support procedures.
• Ensure all customer interactions are professional and courteous.
• Liaise with sales and operations teams to ensure seamless client experience.

Skills

Customer service

Coordination

Time management

MS Office

CRM software

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

About the Role

Our client, a growing logistics and supply chain company, is seeking a detail-oriented and organized Customer Support Coordinator to manage and enhance customer interactions from their Sandton, Gauteng office. This is a full-time, office-based role where you will be responsible for ensuring smooth communication between clients and operational teams, handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. You will act as a vital link, ensuring clients are informed and supported throughout their service experience. We are committed to operational excellence and outstanding customer service, and this role is fundamental to our success. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving within a fast-paced environment. This is an excellent opportunity to join a reputable company and contribute to its ongoing growth.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Coordinate customer requests with internal departments to ensure timely service delivery.
• Track shipments and provide updates to clients on order status and delivery times.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and documentation in the company's system.
• Process orders and manage customer accounts.
• Gather customer feedback and report on service levels to management.
• Assist in developing and improving customer support procedures.
• Ensure all customer interactions are professional and courteous.
• Liaise with sales and operations teams to ensure seamless client experience.

Requirements

• Previous experience in a customer support, coordination, or administrative role.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite and customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks effectively in a busy office environment.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or relevant certifications are an advantage.
• Must be able to commute to the Sandton office daily.
• A professional demeanor and strong work ethic.

Benefits

• Our client offers a competitive salary commensurate with experience.
• Employees are eligible for annual performance bonuses.
• The company provides a comprehensive benefits package, including medical aid and retirement fund contributions.
• Opportunities for professional development and training within the logistics and customer service fields are available.
• Our client fosters a supportive team environment and offers a stable career path.
• Standard office hours provide a predictable work schedule, promoting a healthy work-life balance.
• Join a dynamic company at the forefront of the logistics industry.