Lead Retail Store Manager - George

Placements24; George; On-site; ZAR 800,000 - 900,000; Full time

Benefits offered by this job

Attractive salary

Bonuses & incentives

Professional development

Staff discounts

Career progression

Supportive culture

Job summary

Placements24 is seeking an experienced Lead Retail Store Manager to oversee operations in George, Western Cape. This leadership role requires driving sales, elevating customer service, and guiding a high-performing team in a busy retail environment that values brand standards and commercial results.

You will manage daily store operations, inventory, staff development, budgets, and KPI performance while implementing strategic sales initiatives.

Qualifications

• Minimum 5 years of retail management experience.
• Proven ability to lead and develop teams.
• Strong understanding of sales, customer service, and operations.
• Experience managing budgets and KPIs.
• Strategic thinker with problem-solving skills for George branch.
• Willingness to work weekends/holidays.

Responsibilities

• Lead and motivate store team to achieve sales targets and service excellence.
• Oversee daily store operations and ensure policy adherence.
• Develop and implement sales strategies to maximize revenue.
• Manage inventory, stock control, orders, and shrinkage.
• Recruit, train, and develop staff.
• Ensure customer service standards are met and exceeded.
• Monitor KPIs and take corrective actions.
• Maintain visual merchandising and safe environment.
• Manage store budget and expenses.
• Handle customer escalations promptly.

Skills

Retail leadership

Sales target achievement

Team management

Customer service excellence

Budget & operations

Staff development

Tools

POS systems

Inventory management software

Retail management software

Job description

About the Role

Our client, a prominent retailer, is seeking an experienced and results-driven Lead Retail Store Manager to oversee their operations in George, Western Cape. This is a leadership position offering the chance to manage a high-performing team and drive business growth in a key location. The successful candidate will be responsible for all aspects of store operations, from sales and customer service to inventory management and staff development. We are looking for a strategic thinker with a passion for retail excellence and a proven ability to lead and motivate a team. This role requires a strong understanding of the retail landscape in the Western Cape and a commitment to upholding our client's brand reputation.

Key Responsibilities

• Lead, manage, and motivate the store team to achieve sales targets and customer service excellence.
• Oversee daily store operations, ensuring efficient workflow and adherence to company policies.
• Develop and implement sales strategies to maximize revenue and profitability for the George store.
• Manage inventory effectively, including stock control, ordering, and minimizing shrinkage.
• Recruit, train, and develop store staff, fostering a positive and productive work environment.
• Ensure exceptional customer service standards are met and exceeded at all times.
• Monitor store performance through relevant KPIs and take corrective action as needed.
• Maintain store visual merchandising standards and ensure a safe and welcoming environment for customers and staff.
• Manage store budget and operational expenses efficiently.
• Act as the primary point of contact for customer escalations and resolve issues promptly.

Requirements

• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Strong leadership and team management skills.
• Excellent understanding of retail operations, sales, and marketing principles.
• Demonstrated ability to drive sales and achieve financial targets.
• Exceptional customer service and communication skills.
• Proficiency in retail management software, POS systems, and inventory management.
• Ability to analyze sales data and make informed business decisions.Experience in staff training, development, and performance management.
• A strategic thinker with a proactive approach to problem-solving for the George branch.
• Flexibility to work weekends and holidays as required.

Benefits

• Attractive salary package commensurate with experience.
• Performance-based bonuses and incentives.
• Comprehensive training and professional development opportunities.
• Significant staff discounts on our client's products.
• Opportunity to lead and grow a key retail store in George.
• A supportive and dynamic company culture.
• Career progression pathways within a national retail brand.