Branch Operations Director - Garden Route

Placements24; George; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Performance-based incentive program

Private healthcare

Life insurance

Retirement annuity

Relocation assistance

Job summary

Placements24 is seeking a Branch Operations Director for its flagship George store, a senior leadership role responsible for strategy, operations, and profitability. You will influence every facet of the branch, from inventory accuracy to staff development, ensuring a premier customer experience in the Western Cape.

The ideal candidate brings a Master's in Business Administration (MBA) and at least 10 years of progressive retail management, including multi-department or branch-wide oversight,

Qualifications

• MBA in Business Administration or related field preferred.
• At least 10 years of progressive retail management experience, with 5+ years in a senior leadership role overseeing multiple departments or an entire branch.

Responsibilities

• Provide strategic leadership for the George branch to meet or exceed financial and operational goals.
• Develop and execute comprehensive business plans, including sales strategies, marketing initiatives, and operational improvements.
• Oversee all aspects of store operations, including inventory control, visual merchandising, customer service, and loss prevention.
• Recruit, train, motivate, and manage a high-performing team of store staff and department managers.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Ensure compliance with company policies, procedures, and all applicable regulations.
• Manage the branch's budget, P&L, and financial performance effectively.
• Foster a customer-centric culture, ensuring an exceptional shopping experience for George patrons.

Skills

Leadership

Strategic planning

Sales management

Budget & P&L management

Staff development

Education

MBA (or related field)

Job description

About the Role

Our client, a leading national retailer with a strong presence in the Western Cape, is seeking an accomplished Branch Operations Director to lead and manage its flagship store in George . This senior management position is critical to driving the overall performance, profitability, and customer experience of the branch. The ideal candidate will possess extensive retail management experience, exceptional leadership qualities, and a strategic vision to optimize operations and achieve ambitious sales targets. This role offers the chance to shape the future of a key business unit within a respected organization, ensuring operational excellence and sustainable growth in the vibrant Garden Route area. You will be responsible for all facets of branch operations, from inventory management to staff development.

Key Responsibilities

Provide strategic leadership and direct all operational activities for the George branch to meet or exceed financial and operational goals. Develop and execute comprehensive business plans, including sales strategies, marketing initiatives, and operational improvements. Oversee all aspects of store operations, including inventory control, visual merchandising, customer service, and loss prevention. Recruit, train, motivate, and manage a high-performing team of store staff and department managers. Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement. Ensure compliance with company policies, procedures, and all applicable legal regulations. Manage the branch's budget, P&L, and financial performance effectively. Foster a customer-centric culture, ensuring an exceptional shopping experience for all patrons in George .

Requirements

A Master's degree in Business Administration (MBA) or a related field is preferred. A minimum of 10 years of progressive retail management experience, with at least 5 years in a senior leadership role overseeing multiple departments or an entire branch. Proven ability to drive sales, manage profitability, and control costs in a retail environment. Strong leadership, team-building, and motivational skills. Excellent analytical, problem-solving, and decision-making capabilities. Deep understanding of retail operations, merchandising, and inventory management principles. Exceptional communication and interpersonal skills. Experience in the Western Cape market is a significant advantage.

Benefits

This executive position comes with a highly competitive salary, supplemented by an attractive performance-based incentive program tied to branch profitability. A comprehensive benefits package includes private healthcare, life insurance, and a generous retirement annuity. The role provides significant autonomy and the opportunity to influence company-wide retail strategies. Our client is committed to employee development, offering extensive training and leadership programs. Relocation assistance will be provided for the successful candidate relocating to George . This is a challenging and rewarding career opportunity.