Assistant Retail Operations Manager

Placements24; George; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Employee discounts

Training & progression

Team atmosphere

Provident fund

Scenic Western Cape location

Job summary

Placements24 in George, Western Cape, seeks an Assistant Retail Operations Manager to support the Store Manager in daily operations, customer experience, and staff supervision. This hybrid role blends on-site responsibilities with potential remote admin tasks, offering exposure to sales initiatives and visual merchandising in a growing retail environment.

The successful candidate will have retail supervisory experience, strong communication, and a knack for coaching teams.

Qualifications

• Experience in a retail supervisory or assistant management role.
• Strong understanding of retail operations and sales techniques.
• Excellent interpersonal and communication skills.
• Proficiency in POS systems and basic computer literacy.
• Willingness to work flexible hours, including weekends.
• Problem-solving skills and ability to work under pressure.

Responsibilities

• Assist the Store Manager with day-to-day store management.
• Supervise retail staff and enforce policies.
• Drive sales through promotions and strategies.
• Monitor inventory and assist stock management.
• Ensure excellent customer service and handle queries/complaints.
• Contribute to visual merchandising and store presentation.
• Support staff training and development.
• Manage opening and closing procedures.
• Maintain store cleanliness, safety and security.
• Analyze sales reports and provide feedback to the Store Manager.

Skills

Retail operations

Team leadership

Customer service

Interpersonal communication

Problem solving

Flexibility

Tools

POS systems

Computer literacy

Job description

About the Role

Our client, a prominent national retail chain, is seeking an enthusiastic and results-oriented Assistant Retail Operations Manager to join their team in George, Western Cape. This role is crucial in supporting the Store Manager in all aspects of store operations, customer experience, and staff supervision. You will play a key role in ensuring the smooth running of the store, driving sales initiatives, and maintaining high standards of visual merchandising and operational efficiency. This position is ideal for an ambitious individual looking to advance their career in retail management within a supportive and growing company. The successful candidate will be a key player in fostering a positive and productive store environment, contributing directly to the success of the George branch. This hybrid role offers a blend of on-site operational focus and potential for remote administrative tasks.

Key Responsibilities

• Assist the Store Manager in the day-to-day management of the retail store.
• Supervise and guide retail staff, ensuring adherence to company policies and procedures.
• Drive sales performance by implementing sales strategies and promotions.
• Monitor inventory levels and assist with stock management processes.
• Ensure excellent customer service is provided at all times, handling customer queries and complaints professionally.
• Contribute to visual merchandising efforts to create an appealing store environment.
• Assist with staff training and development programs.
• Manage opening and closing procedures as required.
• Maintain store cleanliness, safety, and security standards.
• Analyze sales reports and provide feedback to the Store Manager.

Requirements

• Previous experience in a retail supervisory or assistant management role is essential.
• Strong understanding of retail operations and sales techniques.
• Excellent interpersonal and communication skills.
• Ability to motivate and lead a team effectively.
• Customer-focused with a passion for delivering exceptional service.
• Proficiency in POS systems and basic computer literacy.
• Willingness to work flexible hours, including weekends.
• Problem-solving skills and the ability to work under pressure.
• A proactive attitude and a commitment to achieving store goals.
• Reside in or near George, Western Cape.

Benefits

An annual salary of R .

• Performance incentives and potential for future bonuses.
• Employee discounts on a wide range of products.
• Opportunities for training and career progression.
• A collaborative and engaging team atmosphere.
• Contribution towards medical aid and a provident fund.
• Exposure to diverse retail strategies and operational practices.
• Work in a scenic and desirable location in the Western Cape.