Retail Operations Manager - George

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Staff discounts

Professional development

Job summary

Placements24 is seeking a seasoned Retail Operations Manager to oversee day-to-day operations across multiple George outlets. You will drive profitability, optimize stock, and lead diverse teams with a focus on customer experience and compliance.

This hybrid role combines on-site leadership with strategic planning, requiring strong analytics, budget control, and a proven track record in retail metrics. Based in George or willing to relocate to the Western Cape region, you will shape store

Qualifications

• 5+ years in retail management with a strong operations focus.
• Proven leadership and team management skills.
• Strong grasp of retail KPIs and financial metrics.
• Experience with inventory control and POS systems.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Responsibilities

• Develop and implement operational strategies to enhance store performance and profitability.
• Manage inventory levels and minimize shrinkage.
• Oversee staffing, including recruitment, training, scheduling, and performance management.
• Ensure stores comply with health, safety, and security regulations.
• Drive exceptional customer service standards across locations.
• Analyze sales data and market trends to identify growth opportunities.
• Collaborate with marketing on promotions and visual merchandising.
• Manage budgets and control expenses.
• Implement and monitor operational policies and procedures.
• Conduct regular store visits and performance reviews.

Skills

Retail operations

Leadership

Budgeting

Analytical skills

Education

Bachelor's degree

Tools

POS software

Inventory software

Job description

About the Role

Our client, a prominent retail group with a significant presence in George, Western Cape, is actively searching for a seasoned Retail Operations Manager. This role is critical for overseeing the day-to-day operations of multiple retail outlets, ensuring efficiency, profitability, and adherence to company standards. The successful candidate will be a strategic thinker, capable of managing diverse teams and driving operational excellence. You will be responsible for implementing best practices in store management, inventory control, and customer engagement. This is a fantastic opportunity to lead and shape the retail landscape in the beautiful George region, contributing directly to the company's continued success. The position requires a blend of on-site presence and strategic remote planning.

Key Responsibilities

• Develop and implement operational strategies to enhance store performance and profitability.
• Manage and optimize inventory levels, ensuring efficient stock control and minimizing shrinkage.
• Oversee staffing, including recruitment, training, scheduling, and performance management of store managers and staff.
• Ensure all stores comply with health, safety, and security regulations.
• Drive exceptional customer service standards across all locations.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Collaborate with the marketing team to implement promotional campaigns and visual merchandising strategies.
• Manage operational budgets and control expenses effectively.
• Implement and monitor operational policies and procedures.
• Conduct regular store visits and performance reviews.

Requirements

• Extensive experience (5+ years) in retail management, with a strong track record in operations.
• Demonstrated leadership and team management skills.
• Excellent understanding of retail financial metrics and operational KPIs.
• Proficiency in inventory management systems and POS software.
• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and execute strategic plans.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
• Must be based in or willing to relocate to the George, Western Cape area, with flexibility for hybrid work arrangements.

Benefits

This role offers a competitive salary package, including performance-based incentives and a comprehensive benefits plan. Employees receive generous staff discounts and opportunities for professional development and advancement within the company. You will be joining a forward-thinking organization that invests in its people and values innovation and collaboration. The role provides a stimulating work environment with the chance to make a significant impact on retail operations in George.