Lead Retail Operations Manager

Placements24; Kempton Park; On-site; ZAR 800,000 - 1,300,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement contributions

Staff discounts

Professional development

Job summary

Placements24 is seeking an experienced Lead Retail Operations Manager for a bustling store in Tembisa, Gauteng. You will oversee day-to-day operations, optimize inventory, and drive profitability while maintaining high standards of customer service and store presentation.

The role requires 5+ years in retail management, strong leadership, and expertise in POS systems and retail software. You will manage staff, ensure safety compliance, and collaborate with marketing for promotions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 5 years in retail management with operations focus.
• Proficiency in MS Office and retail software.

Responsibilities

• Direct and manage all store operational functions, including inventory management, visual merchandising, and loss prevention.
• Lead, train, and motivate a team of retail staff to achieve performance goals and deliver exceptional customer experiences.
• Develop and implement effective operational strategies to improve efficiency and reduce costs.
• Monitor sales performance, analyze data, and report on key operational metrics to senior management.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage stock control, including ordering, receiving, and accurate inventory counts.
• Create and maintain a positive and productive work environment for all staff.
• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Collaborate with marketing and merchandising teams to ensure effective product presentation and promotions.
• Contribute to the overall strategic planning and growth of the retail division.

Skills

Leadership

Communication

Problem-solving

Financial analysis

Budgeting

Cost control

Retail software

Microsoft Office

Customer service

Team development

Education

Bachelor's degree in Business Administration

Tools

POS systems

Retail management software

Inventory management systems

Job description

About the Role

Our client is seeking an experienced and results-oriented Lead Retail Operations Manager for their bustling store located in Tembisa, Gauteng . This pivotal role is responsible for overseeing all day-to-day operational activities, ensuring maximum efficiency and profitability. The successful candidate will manage store staff, optimize inventory levels, implement operational strategies, and maintain high standards of customer service and store presentation. This is a fantastic opportunity for a seasoned retail professional to make a significant impact in a thriving community store. You will be a key player in driving the success of the Tembisa branch.

Key Responsibilities

• Direct and manage all store operational functions, including inventory management, visual merchandising, and loss prevention.
• Lead, train, and motivate a team of retail staff to achieve performance goals and deliver exceptional customer experiences.
• Develop and implement effective operational strategies to improve efficiency and reduce costs.
• Monitor sales performance, analyze data, and report on key operational metrics to senior management.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage stock control, including ordering, receiving, and accurate inventory counts.
• Create and maintain a positive and productive work environment for all staff.
• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Collaborate with marketing and merchandising teams to ensure effective product presentation and promotions.
• Contribute to the overall strategic planning and growth of the retail division.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field; or equivalent practical experience.
• Minimum of 5 years of progressive experience in retail management, with a strong focus on operations.
• Demonstrated success in leading and developing high-performing retail teams.
• In-depth knowledge of retail operations, including inventory management, POS systems, and merchandising.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze financial data and make sound business decisions.
• Experience with operational budgeting and cost control.
• Proficiency in Microsoft Office Suite and retail management software.
• Strong understanding of customer service principles and practices.
• Willingness to work flexible hours, including evenings and weekends, as needed to support store operations in Tembisa, Gauteng .

Benefits

• This position offers a competitive salary, performance-based bonuses, and comprehensive benefits package, including medical aid and retirement contributions.
• Employees enjoy generous staff discounts, ongoing professional development opportunities, and the chance to lead a dedicated team in a strategically important store.
• The role is based in Tembisa, Gauteng , a growing economic centre.