Retail Operations Manager

Placements24; Kempton Park; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Bonuses

Staff discounts

Training & development

Fast-paced environment

Brand leader in Tembisa

Job summary

Placements24 in South Africa is seeking a hands-on Retail Operations Manager to lead store operations in Tembisa. You will drive sales performance, optimize store layout, and ensure excellent customer service across the team.

You will manage staff, implement visual merchandising standards, monitor stock levels, and uphold health and safety procedures while fostering a positive community presence and profitability.

Qualifications

• Proven experience as a Retail Operations Manager or in a similar senior retail management role.
• Strong understanding of retail sales, merchandising, and customer service principles.
• Excellent leadership and team management skills.
• Ability to analyze sales reports and implement effective action plans.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage all aspects of daily store operations, including sales, customer service, and inventory control.
• Lead, train, and motivate a team of retail staff to achieve sales targets and provide superior customer service.
• Implement and maintain visual merchandising standards and store presentation guidelines.
• Monitor inventory levels, manage stock replenishment, and conduct regular stocktakes.
• Ensure adherence to company policies, procedures, and health and safety regulations.
• Analyze sales data and customer feedback to identify trends and implement strategies for growth.

Skills

Retail Operations management

Sales, merchandising, and customer服务

Leadership and team management

Sales analysis and action planning

Organization and multitasking

Job description

About the Role

Our client is recruiting for a dedicated Retail Operations Manager to lead their store operations in Tembisa. This pivotal role involves ensuring the highest standards of customer service, managing store staff, and driving sales performance. You will be instrumental in creating an exceptional shopping experience, optimizing store layouts, and implementing effective inventory management systems. The successful candidate will be a hands‑on leader, passionate about retail and committed to fostering a positive and productive team environment within the Tembisa community, while driving profitability and upholding the brand's reputation through operational excellence.

Key Responsibilities

• Manage all aspects of daily store operations, including sales, customer service, and inventory control.
• Lead, train, and motivate a team of retail staff to achieve sales targets and provide superior customer service.
• Implement and maintain visual merchandising standards and store presentation guidelines.
• Monitor inventory levels, manage stock replenishment, and conduct regular stocktakes.
• Ensure adherence to company policies, procedures, and health and safety regulations.
• Analyze sales data and customer feedback to identify trends and implement strategies for growth.

Requirements

• Proven experience as a Retail Operations Manager or in a similar senior retail management role.
• Strong understanding of retail sales, merchandising, and customer service principles.
• Excellent leadership and team management skills.
• Ability to analyze sales reports and implement effective action plans.
• Strong organizational and multitasking abilities.

Benefits

• Competitive remuneration package with potential for bonuses.
• Staff discounts and other retail-specific perks.
• Extensive training and career development opportunities.
• A vibrant and fast-paced work environment.
• Be part of a leading retail brand in Tembisa.