Lead Retail Operations Manager

Placements24; Gauteng; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonuses based on performance

Medical aid and retirement benefits

Staff discounts

Zusammenfassung

Placements24 in Tembisa, Gauteng is seeking an experienced Lead Retail Operations Manager to oversee daily store operations, optimize inventory, and drive profitability. You will lead staff, implement strategies, and ensure high customer service standards and store presentation.

Required are a Bachelor’s in Business Admin/Retail, 5+ years in retail operations, strong leadership, and expertise in POS and merchandising. Flexible hours may be needed to support the Tembisa store.

Qualifikationen

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of 5 years in progressive retail management with operations focus.
• Proven track record leading high-performing retail teams.
• Strong knowledge of inventory management, POS systems, and merchandising.
• Ability to analyze financial data and make sound business decisions.
• Willingness to work flexible hours to support store operations.

Aufgaben

• Direct and manage all store operational functions, including inventory management and loss prevention.
• Lead, train, and motivate a team of retail staff to meet performance goals.
• Develop and implement strategies to improve efficiency and reduce costs.
• Monitor sales performance, analyze data, and report to senior management.
• Ensure compliance with company policies and health & safety regulations.
• Manage stock control, including ordering, receiving, and inventory counts.
• Collaborate with marketing and merchandising to support promotions.

Kenntnisse

Leadership

Communication

Problem-solving

Analytical skills

Retail operations

Ausbildung

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

POS systems

Microsoft Office Suite

Retail management software

Jobbeschreibung

About the Role

Our client is seeking an experienced and results-oriented Lead Retail Operations Manager for their bustling store located in Tembisa, Gauteng . This pivotal role is responsible for overseeing all day-to-day operational activities, ensuring maximum efficiency and profitability. The successful candidate will manage store staff, optimize inventory levels, implement operational strategies, and maintain high standards of customer service and store presentation. This is a fantastic opportunity for a seasoned retail professional to make a significant impact in a thriving community store. You will be a key player in driving the success of the Tembisa branch.

Key Responsibilities

Direct and manage all store operational functions, including inventory management, visual merchandising, and loss prevention. Lead, train, and motivate a team of retail staff to achieve performance goals and deliver exceptional customer experiences. Develop and implement effective operational strategies to improve efficiency and reduce costs. Monitor sales performance, analyse data, and report on key operational metrics to senior management. Ensure compliance with all company policies, procedures, and health and safety regulations. Manage stock control, including ordering, receiving, and accurate inventory counts. Create and maintain a positive and productive work environment for all staff. Handle customer inquiries and resolve complaints in a professional and timely manner. Collaborate with marketing and merchandising teams to ensure effective product presentation and promotions. Contribute to the overall strategic planning and growth of the retail division.

Requirements

Bachelor's degree in Business Administration, Retail Management, or a related field; or equivalent practical experience. Minimum of 5 years of progressive experience in retail management, with a strong focus on operations. Demonstrated success in leading and developing high-performing retail teams. In-depth knowledge of retail operations, including inventory management, POS systems, and merchandising. Excellent leadership, communication, and problem-solving skills. Ability to analyse financial data and make sound business decisions. Experience with operational budgeting and cost control. Proficiency in Microsoft Office Suite and retail management software. Strong understanding of customer service principles and practices. Willingness to work flexible hours, including evenings and weekends, as needed to support store operations in Tembisa, Gauteng .

Benefits

This position offers a competitive salary, performance-based bonuses, and comprehensive benefits package, including medical aid and retirement contributions. Employees enjoy generous staff discounts, ongoing professional development opportunities, and the chance to lead a dedicated team in a strategically important store. The role is based in Tembisa, Gauteng , a growing economic centre.