Retail Team Lead - Tembisa Outlet

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Performance-based bonuses

Extensive training opportunities

Career progression

Job summary

Placements24 in Gauteng’s bustling retail scene seeks a Retail Team Lead to oversee daily operations at a busy outlet in Tembisa. You will guide and develop a team of retail associates, ensure outstanding customer experiences, and drive performance and store standards.

Apply your strong leadership, knowledge of retail management, and hands-on approach to inventory, merchandising, and service excellence to deliver consistent results and support professional growth within our dynamic retail

Qualifications

• Minimum of 4 years in retail with 1–2 years in supervisory role.
• Ability to lead, motivate, and develop a retail team.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency with POS systems and retail management software.
• Willing to work evenings, weekends, and public holidays.
• High school diploma; business degree a plus.

Responsibilities

• Supervise and guide a team to achieve sales and service goals.
• Train new employees on store policies and product knowledge.
• Monitor daily sales and implement revenue strategies.
• Maintain store appearance and merchandising guidelines.
• Manage inventory, stock counts, and receiving.
• Address customer issues promptly and professionally.
• Assist with scheduling and floor coverage.
• Open/close store and handle cash procedures.
• Lead regular team meetings and communicate targets.

Skills

Leadership

Retail operations

Customer service

Communication

Conflict resolution

POS systems

Education

High school diploma

Degree in business or related field

Tools

POS systems software

Retail management software

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Lead to oversee daily operations at their busy outlet in Tembisa, Gauteng . This leadership position is crucial for driving team performance, ensuring exceptional customer experiences, and maintaining operational excellence. As a Team Lead, you will be responsible for guiding and motivating a team of retail associates, fostering a collaborative environment, and ensuring adherence to company standards. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of retail management, and a passion for delivering outstanding customer service. This role offers a significant opportunity for professional growth within a dynamic retail organisation.

Key Responsibilities

• Supervise and guide a team of retail staff to achieve sales and service goals.
• Train new employees on store policies, product knowledge, and customer service standards.
• Monitor daily sales performance and implement strategies to boost revenue.
• Ensure the store is well-maintained, clean, and visually appealing, adhering to merchandising guidelines.
• Manage inventory levels, including receiving, stocking, and conducting regular stock counts.
• Address and resolve customer issues and complaints promptly and professionally.
• Assist with scheduling and managing staff breaks to ensure adequate floor coverage.
• Open and close the store as required, managing cash handling and security procedures.
• Conduct regular team meetings to communicate updates, targets, and feedback.
• Foster a positive and motivating work environment for all team members in Tembisa, Gauteng .

Requirements

• Minimum of 4 years of experience in retail, with at least 1-2 years in a supervisory or leadership role.
• Demonstrated ability to lead, motivate, and develop a retail team.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency with POS systems and retail management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• High school diploma required; a degree in business or a related field is a plus.
• A customer-centric approach with a commitment to service excellence.
• Resilience and ability to thrive in a fast-paced retail setting in Tembisa, Gauteng .
• Ability to perform tasks requiring physical activity, such as lifting and standing for extended periods.

Benefits

Our client offers a competitive salary, performance-based bonuses, and extensive training opportunities. Employees enjoy valuable staff discounts, potential for advancement into higher management roles, and a dynamic work environment. Be part of a company that invests in its people and provides a platform for career progression in the vibrant retail landscape of Tembisa, Gauteng . This role provides the chance to make a significant impact and grow your leadership career.