Lead Hotel Duty Manager — Operations & Guest Experience

Placements24; Sandton; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

Placements24 is recruiting a Senior Hotel Duty Manager for a prestigious Sandton establishment. You will oversee daily operations across departments, act as the Manager on Duty, and lead a skilled hospitality team to deliver exceptional service.

The role demands 7+ years in hotel management, including 3+ years in a Duty/Assistant Manager capacity, with strong leadership, budgeting, and guest-relations expertise. A Bachelor’s degree in Hospitality Management is preferred.

Qualifications

• Minimum 7 years in hotel management, with 3+ years in a Duty/Assistant Manager role.
• Proven leadership and ability to motivate diverse teams.
• Strong understanding of hotel operations across F&B, front office, and housekeeping.

Responsibilities

• Supervise and coordinate daily hotel operations across departments.
• Act as Manager on Duty and make critical operational decisions.
• Lead, train, and mentor a diverse team of hospitality professionals.
• Ensure compliance with hotel policies, procedures and safety standards.
• Manage operational budgets and contribute to revenue strategies.
• Handle guest feedback and resolve issues promptly.

Skills

Leadership

Staff management

Problem solving

Hotel operations

Decision making

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

MS Office

Job description

Placements24 is recruiting a Senior Hotel Duty Manager for a prestigious Sandton establishment. You will oversee daily operations across departments, act as the Manager on Duty, and lead a skilled hospitality team to deliver exceptional service.

The role demands 7+ years in hotel management, including 3+ years in a Duty/Assistant Manager capacity, with strong leadership, budgeting, and guest-relations expertise. A Bachelor’s degree in Hospitality Management is preferred.