Duty Manager, Luxury Hotel Operations & Guest Experience

iStaff Recruitment; Stellenbosch; On-site; ZAR 350,000 - 520,000; Full time

Job summary

iStaff Recruitment is seeking a Duty Manager for a luxury 5-star hotel in Stellenbosch. The role oversees Rooms Division and F&B operations, acting as senior management on shifts to ensure seamless guest experiences and VIP handling.

The ideal candidate will have 4+ years in duty management, strong leadership, and a confident, proactive approach to resolving issues and maintaining service standards across departments.

Qualifications

• Matric / Grade 12 essential.
• 4+ years Duty Manager/supervisory experience in a luxury 5-star hotel or similar environment.
• Strong Rooms Division & Food and Beverage knowledge.
• Proven leadership, problem-solving and guest service skills.
• Experience with Opera, HubSpot & Dineplan.
• Warm, professional and solutions-driven approach.
• Own reliable transport.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Coordinate daily operations across Rooms Division, F&B and other departments.
• Act as the senior management presence during shifts.
• Oversee arrivals, departures, VIPs, reservations and events.
• Drive exceptional guest experiences and handle service recovery.
• Resolve operational issues and make real-time decisions.
• Support and guide teams to maintain service standards.
• Conduct operational walkthroughs and identify improvement opportunities.
• Ensure health, safety, hygiene and operational compliance.

Skills

Leadership

Guest service

Problem-solving

Team supervision

Operations management

Education

Matric / Grade 12

Tools

Opera

HubSpot

Dineplan

Job description

iStaff Recruitment is seeking a Duty Manager for a luxury 5-star hotel in Stellenbosch. The role oversees Rooms Division and F&B operations, acting as senior management on shifts to ensure seamless guest experiences and VIP handling.

The ideal candidate will have 4+ years in duty management, strong leadership, and a confident, proactive approach to resolving issues and maintaining service standards across departments.