Senior Hotel Duty Manager

Placements24; Sandton; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

Placements24 is recruiting a Senior Hotel Duty Manager for a prestigious Sandton establishment. You will oversee daily operations across departments, act as the Manager on Duty, and lead a skilled hospitality team to deliver exceptional service.

The role demands 7+ years in hotel management, including 3+ years in a Duty/Assistant Manager capacity, with strong leadership, budgeting, and guest-relations expertise. A Bachelor’s degree in Hospitality Management is preferred.

Qualifications

• Minimum 7 years in hotel management, with 3+ years in a Duty/Assistant Manager role.
• Proven leadership and ability to motivate diverse teams.
• Strong understanding of hotel operations across F&B, front office, and housekeeping.

Responsibilities

• Supervise and coordinate daily hotel operations across departments.
• Act as Manager on Duty and make critical operational decisions.
• Lead, train, and mentor a diverse team of hospitality professionals.
• Ensure compliance with hotel policies, procedures and safety standards.
• Manage operational budgets and contribute to revenue strategies.
• Handle guest feedback and resolve issues promptly.

Skills

Leadership

Staff management

Problem solving

Hotel operations

Decision making

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

MS Office

Job description

About the Role

Our client is seeking a highly experienced and adaptable Senior Hotel Duty Manager to oversee operations across various departments at their prestigious establishment in Sandton. This role involves ensuring the highest standards of service delivery, managing staff effectively, and stepping in as the key decision-maker during shifts. You will play a crucial role in maintaining operational excellence, resolving guest issues, and contributing to the overall success and reputation of the hotel. This is an excellent opportunity for a seasoned hospitality professional to take on greater responsibility in a dynamic, high-end environment.

Key Responsibilities

• Supervise and coordinate daily hotel operations, ensuring seamless service delivery across all departments.
• Act as the Manager on Duty, making critical decisions to address operational needs and guest concerns.
• Lead, train, and mentor a diverse team of hospitality professionals.
• Ensure compliance with all hotel policies, procedures, and safety standards.
• Manage operational budgets and contribute to revenue generation strategies.
• Handle guest feedback and complaints, ensuring swift and satisfactory resolution.

Requirements

• Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a Duty Manager or Assistant Manager role.
• Proven leadership skills and the ability to manage and motivate diverse teams.
• Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Proficiency in hotel management software and standard office applications.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Benefits

• Competitive annual salary with excellent bonus potential.
• Comprehensive medical aid and retirement fund contributions.
• Luxury staff accommodation or housing allowance.
• Extensive opportunities for career advancement within a global brand.
• Enjoy the prestige of working in the heart of Sandton's business and leisure hub.