Luxury Boutique Hotel Duty Manager | Guest Experience Lead

K2 Recruit; Durban; On-site; ZAR 279,000 - 390,600; Full time

Job summary

K2 Recruit is looking for an experienced Duty Manager for a luxury boutique hotel in Durban. The role involves overseeing daily operations, ensuring exceptional guest service, and leading a team to maintain high standards.

The ideal candidate has a background in hospitality management and a strong focus on guest satisfaction. With 3–5 years of relevant experience, you will play a key role in enhancing the guest experience and ensuring smooth operations.

Qualifications

• 3–5 years of experience in a hospitality leadership role.
• Experience within a boutique or luxury hotel environment.
• Strong understanding of hotel operations and guest service standards.

Responsibilities

• Oversee daily hotel operations and ensure high service standards.
• Manage guest requests and resolve service issues promptly.
• Supervise and provide support to operational teams.

Skills

Leadership

Guest relations

Problem-solving

Operational coordination

Conflict resolution

Education

Diploma or Degree in Hospitality Management

Tools

Hospitality management systems

Property management software

Job description

K2 Recruit is looking for an experienced Duty Manager for a luxury boutique hotel in Durban. The role involves overseeing daily operations, ensuring exceptional guest service, and leading a team to maintain high standards.

The ideal candidate has a background in hospitality management and a strong focus on guest satisfaction. With 3–5 years of relevant experience, you will play a key role in enhancing the guest experience and ensuring smooth operations.