Senior Manager: Hospitality

Telesure Investment Holdings; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Telesure Investment Holdings is seeking an Assistant Hotel Manager to support the General Manager in daily operations at a prestigious Sandton hotel. The role covers front office, housekeeping and F&B, with potential remote oversight of digital guest communications and on-site management duties.

The ideal candidate will help uphold service standards, supervise department teams, and contribute to guest satisfaction. This role offers a pathway for aspiring hospitality leadership in Gauteng.

Qualifications

• Experience in hotel operations and guest service.
• Ability to supervise front desk, housekeeping and F&B.
• Strong communication and problem-solving skills.

Responsibilities

• Assist the Hotel Manager in overseeing daily hotel operations and ensuring departmental standards are met.
• Supervise and train front desk, housekeeping, and F&B staff to deliver exceptional guest service.
• Manage guest relations, handling inquiries, and resolving issues to ensure guest satisfaction.
• Support in budget management and inventory control.

Skills

Guest service

Operations coordination

Job description

Assistant Hotel Manager

Our client is seeking a motivated and organized Assistant Hotel Manager to support the General Manager in the daily operations of their prestigious hotel in Sandton. This role is instrumental in ensuring the smooth functioning of all hotel departments, upholding service standards, and contributing to overall guest satisfaction. You will gain comprehensive experience across various operational areas, including front office, housekeeping, and F&B, with responsibilities that may involve remote oversight of digital guest communications and follow-ups, alongside on-site management duties. This is an excellent stepping stone for an aspiring hospitality leader within Gauteng.

Key Responsibilities

• Assist the Hotel Manager in overseeing daily hotel operations and ensuring departmental standards are met.
• Supervise and train front desk, housekeeping, and F&B staff to deliver exceptional guest service.
• Manage guest relations, handling inquiries, and resolving issues to ensure guest satisfaction.
• Support in budget management, inventory control