Senior Duty Manager

Kendrick Recruitment; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Kendrick Recruitment seeks a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path to Assistant General Manager and a dynamic team focused on exceptional guest service.

The ideal candidate will lead with energy, manage operations across departments, and uphold the hotel’s luxury standards while supporting the General Manager.

Qualifications

• Minimum 3-5 years' experience in a duty management or luxury hospitality role.
• Strong leadership and interpersonal skills required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily operations across all departments to ensure smooth service delivery.
• Ensure guest interactions are handled professionally with genuine care.
• Maintain high levels of guest satisfaction through attention to detail and service excellence.
• Support the General Manager in administrative and operational duties.
• Lead and motivate the team to maintain the hotel's luxury standards.
• Assist in managing stock control, scheduling, staff performance and training.
• Monitor and improve service standards and procedures.
• Act as Manager on Duty when required, ensuring seamless communication between departments.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Flexibility

Presentation

Tools

Microsoft Office

Job description

Senior Duty Manager | Luxury Hotel | Plettenberg Bay

Salary: Negotiable Depending on Experience

Kendrick Recruitment is now seeking a Senior Duty Manager for a prestigious luxury hotel located in Plettenberg Bay. This is an excellent opportunity for a dynamic and enthusiastic hospitality professional who is ready to take the next step in their career and grow into an Assistant General Manager position in the near future.

The Ideal Candidate:

• Vibrant and energetic with a charismatic presence
• A natural leader with a hands-on approach
• Passionate about delivering exceptional guest service
• Proactive with a strong sense of responsibility and ownership
• Able to adapt quickly and make sound decisions under pressure

Key Responsibilities:

• Oversee daily operations across all departments to ensure smooth and efficient service delivery
• Ensure all guest interactions are handled professionally and with genuine care
• Maintain high levels of guest satisfaction through attention to detail and service excellence
• Support the General Manager in administrative and operational duties
• Lead and motivate the team to maintain the hotel's luxury standards
• Assist in managing stock control, scheduling, staff performance and training
• Monitor and improve service standards and procedures
• Act as Manager on Duty when required, ensuring seamless communication between departments

Requirements:

• Minimum 3-5 years' experience in a similar duty management or operational role within a luxury hospitality environment
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Well-groomed and professional presentation
• Computer literate with a good understanding of hotel systems and Microsoft Office
• Flexible and willing to work shifts, weekends, and holidays as required

This role is perfect for a dynamic and sparkly individual who is passionate about hospitality and ready to embrace an exciting career path within a top-tier hotel group.