Lead Concierge - Luxury Guest Experience Architect

Placements24; George; On-site; ZAR 420,000 - 630,000; Full time

Benefits offered by this job

Meals during shifts

Staff facilities access

Potential service charge or gratuity

Job summary

Placements24 is seeking a Head Concierge for a prestigious luxury hotel in George, Western Cape. The role leads the concierge team to deliver exceptional guest experiences, leveraging local knowledge and a global network for bespoke arrangements.

The ideal candidate has extensive luxury concierge experience, strong leadership, and flawless communication. Flexibility for varied shifts including weekends is required in a dynamic hospitality environment.

Qualifications

• Minimum 5 years in a luxury hotel concierge role.
• 2+ years in a supervisory or Head Concierge position.
• Fluency in English; additional languages are a plus.
• Proficiency with concierge management systems and standard office software.

Responsibilities

• Lead, train, and mentor the concierge team.
• Anticipate and fulfil guest requests with discretion and personalization.
• Coordinate restaurant reservations, tours, transportation, and events.
• Develop knowledge of George area attractions and experiences.
• Liaise with external vendors to secure exclusive guest experiences.
• Handle guest feedback promptly and professionally.

Skills

Leadership

Communication

Guest service

Problem-solving

Attention to detail

Tools

Concierge management systems

Office software

Job description

Placements24 is seeking a Head Concierge for a prestigious luxury hotel in George, Western Cape. The role leads the concierge team to deliver exceptional guest experiences, leveraging local knowledge and a global network for bespoke arrangements.

The ideal candidate has extensive luxury concierge experience, strong leadership, and flawless communication. Flexibility for varied shifts including weekends is required in a dynamic hospitality environment.