Remote Luxury Concierge — Curated Guest Experiences

Placements24; South Africa; A distancia; ZAR 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Professional development in luxury/hot

Descripción de la vacante

Placements24 is seeking a highly motivated Luxury Hotel Concierge to join a fully remote team serving guests across a prestigious portfolio. You will provide personalised recommendations, make reservations, and fulfil bespoke requests from a home office, with a focus on world-class service.

The ideal candidate has 3+ years in luxury hospitality, excellent English communication, strong knowledge of destinations, and the ability to manage time independently in a remote South African setting.

Formación

• 3+ years of experience in a luxury hotel concierge or similar high-end customer service role.
• Exceptional knowledge of destinations and ability to provide informed recommendations.
• Excellent written and verbal communication with a professional tone.
• Strong organizational and multitasking abilities.
• Proficiency with reservation systems, CRM software, and online research tools.

Responsabilidades

• Provide personalized concierge services to hotel guests via phone, email, and chat platforms.
• Research and recommend local attractions, dining, entertainment, and transportation options tailored to guest preferences.
• Make reservations for restaurants, tours, events, and transportation.
• Assist guests with special requests, such as private tours or unique experiences.
• Maintain up-to-date knowledge of local happenings and exclusive offers.
• Build and maintain relationships with local vendors to enhance experiences.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Document all guest interactions in the CRM system.
• Collaborate with remote team members and hotel staff to ensure seamless service.

Conocimientos

Customer service

Remote work

Communication

Multitasking

CRM software

Herramientas

CRM software

Reservation systems

Descripción del empleo

Placements24 is seeking a highly motivated Luxury Hotel Concierge to join a fully remote team serving guests across a prestigious portfolio. You will provide personalised recommendations, make reservations, and fulfil bespoke requests from a home office, with a focus on world-class service.

The ideal candidate has 3+ years in luxury hospitality, excellent English communication, strong knowledge of destinations, and the ability to manage time independently in a remote South African setting.