Remote Senior Concierge Lead – Luxury Hotel

Placements24; Randburg; Remote; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical benefits

Remote-first working model

Professional development opportunities

Job summary

Placements24 is seeking a Senior Concierge for a luxury hotel in Randburg, Gauteng. The role is remote-first, allowing you to coordinate guest services and relationships from a flexible setup while maintaining expert local knowledge of dining, entertainment, and attractions.

You will lead the guest services team, handle high-priority requests, and work closely with hotel departments to ensure flawless service delivery, brand standards, and guest satisfaction.

Qualifications

• Minimum of 4 years experience as a Concierge.
• Extensive knowledge of Randburg area and wider region.
• Fluent English required; additional languages advantageous.
• Eligible to work legally in South Africa.
• Ability to work independently in a remote-first setup.

Responsibilities

• Provide world-class concierge service to hotel guests, anticipating needs and exceeding expectations.
• Manage dining reservations, theatre tickets, transportation, and travel arrangements.
• Develop network of local contacts and suppliers for exclusive services.
• Offer personalized local recommendations and insights into attractions and experiences.
• Handle inquiries and resolve issues promptly, ensuring guest satisfaction.
• Coordinate with hotel departments for seamless service delivery.
• Supervise and mentor junior concierge staff.
• Maintain knowledge of hotel services and local events.
• Manage concierge desk operations with accuracy and speed.
• Act as brand ambassador reflecting luxury standards.

Skills

Interpersonal skills

Communication

Multitasking

Problem solving

Concierge software

Remote work

English fluency

Tools

Concierge software

Job description

Placements24 is seeking a Senior Concierge for a luxury hotel in Randburg, Gauteng. The role is remote-first, allowing you to coordinate guest services and relationships from a flexible setup while maintaining expert local knowledge of dining, entertainment, and attractions.

You will lead the guest services team, handle high-priority requests, and work closely with hotel departments to ensure flawless service delivery, brand standards, and guest satisfaction.