Head Concierge

Placements24; George; On-site; ZAR 420,000 - 630,000; Full time

Benefits offered by this job

Meals during shifts

Staff facilities access

Potential service charge or gratuity

Job summary

Placements24 is seeking a Head Concierge for a prestigious luxury hotel in George, Western Cape. The role leads the concierge team to deliver exceptional guest experiences, leveraging local knowledge and a global network for bespoke arrangements.

The ideal candidate has extensive luxury concierge experience, strong leadership, and flawless communication. Flexibility for varied shifts including weekends is required in a dynamic hospitality environment.

Qualifications

• Minimum 5 years in a luxury hotel concierge role.
• 2+ years in a supervisory or Head Concierge position.
• Fluency in English; additional languages are a plus.
• Proficiency with concierge management systems and standard office software.

Responsibilities

• Lead, train, and mentor the concierge team.
• Anticipate and fulfil guest requests with discretion and personalization.
• Coordinate restaurant reservations, tours, transportation, and events.
• Develop knowledge of George area attractions and experiences.
• Liaise with external vendors to secure exclusive guest experiences.
• Handle guest feedback promptly and professionally.

Skills

Leadership

Communication

Guest service

Problem-solving

Attention to detail

Tools

Concierge management systems

Office software

Job description

About the Role

Our client, a renowned luxury hotel in the heart of George, Western Cape , is seeking an exceptional Head Concierge to lead their dedicated concierge team. This prestigious role is central to delivering unparalleled guest experiences and ensuring the highest standards of service. The successful candidate will be the primary point of contact for guests' needs, requests, and inquiries, leveraging extensive local knowledge and a global network to provide bespoke recommendations and arrangements. This is an exciting opportunity to shape the guest journey and contribute significantly to the reputation of one of George 's premier establishments within the Hospitality & Tourism sector.

Key Responsibilities

• Lead, train, and mentor the concierge team, fostering a culture of excellence and proactive service.
• Anticipate and fulfill guest requests with efficiency, discretion, and a personalized approach.
• Manage and coordinate a wide range of guest services, including restaurant reservations, tour bookings, transportation, event tickets, and personalized itinerary planning.
• Develop and maintain an in-depth knowledge of local attractions, dining, and entertainment options in and around George, Western Cape .
• Liaise with external vendors and partners to secure exclusive experiences and services for guests.
• Handle guest feedback and complaints promptly and professionally, aiming for resolution and guest satisfaction.
• Oversee the smooth operation of the concierge desk, ensuring all guest needs are met promptly.
• Maintain meticulous records of guest preferences and interactions to enhance future stays.
• Uphold the hotel's brand standards and reputation for exceptional service delivery.

Requirements

• A minimum of 5 years of experience in a luxury hotel concierge role, with at least 2 years in a supervisory or Head Concierge position.
• Extensive knowledge of the George area and surrounding attractions.
• Proven ability to anticipate guest needs and provide personalized, high-level service.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English is essential; additional languages are a distinct advantage.
• Proficiency in concierge management systems and standard office software.
• A professional appearance and demeanor suitable for a luxury hospitality environment.
• Demonstrated leadership qualities and the ability to inspire a team.
• Flexibility to work varying shifts, including weekends and public holidays, as required in the dynamic Hospitality & Tourism industry.
• Passion for creating memorable guest experiences.

Benefits

This role offers a competitive remuneration package, including a generous salary and potential for service charge or gratuity distribution. Our client provides excellent opportunities for professional growth and development within the luxury hotel sector. Benefits include access to staff facilities, meals during shifts, and a supportive working environment. Join a team committed to excellence in the beautiful Western Cape .