Luxury Guest Relations Lead: VIP Service & Training

Placements24; George; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Staff wellness programs

Staff discounts

International training exchanges

Job summary

Placements24 is seeking an experienced Guest Relations Manager in George, Western Cape. You will oversee all guest relations, ensure seamless stays, and drive loyalty through tailored experiences.

The role requires a refined understanding of luxury service and strong leadership, with hands-on guidance for front-line staff and close collaboration with housekeeping, F&B, and concierge teams. Fluency in English is essential; other languages are an advantage.

Qualifications

• 5+ years in a guest-facing role within luxury hospitality.
• Proven track record in guest relations or customer service management.
• Excellent communication, negotiation and problem-solving skills.
• Sophisticated understanding of luxury service standards and guest etiquette.

Responsibilities

• Oversee all aspects of guest relations to ensure a seamless stay.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Act as primary contact for VIP guests and high-profile visitors.
• Mentor front-line staff on exceptional customer service standards.

Skills

Guest relations

Customer service

Negotiation

Problem solving

Leadership

Attention to detail

English fluency

Tools

CRM systems

Hotel management software

Job description

Placements24 is seeking an experienced Guest Relations Manager in George, Western Cape. You will oversee all guest relations, ensure seamless stays, and drive loyalty through tailored experiences.

The role requires a refined understanding of luxury service and strong leadership, with hands-on guidance for front-line staff and close collaboration with housekeeping, F&B, and concierge teams. Fluency in English is essential; other languages are an advantage.