Lead Concierge — Luxury Hospitality, Soweto

Placements24; Soweto; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Professional development and training

Staff discounts and privileges

Luxury hospitality environment

Renowned establishment in Soweto

Job summary

Placements24 is seeking a charismatic Concierge Team Lead to manage on-site concierge services in Soweto, Gauteng. You will lead a team, deliver personalized guest experiences, and foster outstanding service standards within a luxury setting.

The role requires strong communication, local area expertise, and a passion for guest satisfaction, with flexibility to work evenings, weekends, and holidays in a high-end hospitality environment.

Qualifications

• Minimum 4 years in a concierge role, with at least 1 year in a supervisory or lead position.
• Extensive knowledge of Soweto, Gauteng, ZA and surrounding areas, including popular attractions, dining, and cultural experiences.

Responsibilities

• Lead, train, and mentor the concierge team, fostering a positive and efficient work environment.
• Provide exceptional guest service, anticipating needs and offering personalized recommendations for dining, entertainment, and activities.
• Manage reservations for restaurants, tours, transportation, and other guest requests.
• Maintain up-to-date knowledge of local attractions, events, and transportation options in Soweto, Gauteng, ZA.
• Handle guest inquiries and resolve issues promptly and effectively, ensuring guest satisfaction.
• Coordinate with various vendors and service providers to fulfill guest requests.
• Ensure the concierge desk is well-organized, presentable, and stocked with relevant information.
• Assist with event planning and special guest arrangements.
• Prepare reports on concierge activities, guest feedback, and team performance.

Skills

Interpersonal skills

Team leadership

Customer service

Problem solving

Organizational skills

Education

Hospitality or Tourism background

Tools

Reservation systems

Computer software

Job description

Placements24 is seeking a charismatic Concierge Team Lead to manage on-site concierge services in Soweto, Gauteng. You will lead a team, deliver personalized guest experiences, and foster outstanding service standards within a luxury setting.

The role requires strong communication, local area expertise, and a passion for guest satisfaction, with flexibility to work evenings, weekends, and holidays in a high-end hospitality environment.