Luxury Concierge: Elite Guest Experiences & Insider Access

Placements24; Sandton; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Training opportunities

Job summary

Placements24 is recruiting a Luxury Hotel Concierge for a world-renowned hotel in Sandton, Gauteng. You will deliver a personalized guest experience, anticipate needs, and coordinate requests with discretion and efficiency, serving as the ultimate ambassador for the property.

The ideal candidate has extensive knowledge of local dining, entertainment and attractions, exceptional interpersonal and problem-solving skills, fluent English, and a polished professional demeanor.

Qualifications

• 2-3 years of experience as a Concierge or in a similar guest-facing role within luxury hospitality.
• Extensive knowledge of Sandton dining, shopping, and attractions.
• Exceptional interpersonal, communication, and problem-solving skills.
• Polished and professional demeanor with a genuine passion for service.
• Fluency in English; proficiency in additional languages is an asset.
• Ability to multitask and work under pressure in a dynamic environment.
• Familiarity with concierge software and reservation systems is preferred.

Responsibilities

• Provide guests with personalized recommendations and reservations for dining, entertainment, and activities.
• Arrange transportation, tours, and special requests with meticulous attention to detail.
• Maintain up-to-date knowledge of local attractions, events, and services.
• Handle guest inquiries and requests promptly and professionally, both in person and over the phone.
• Build and maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure guest satisfaction by proactively anticipating needs and resolving issues with grace.
• Manage the concierge desk efficiently, coordinating with other hotel departments.
• Uphold the hotel's standards of luxury service and discretion at all times.

Skills

Interpersonal skills

Customer service

Communication skills

Multitasking

Organizational skills

Fluency in English

Tools

Reservation systems

Job description

Placements24 is recruiting a Luxury Hotel Concierge for a world-renowned hotel in Sandton, Gauteng. You will deliver a personalized guest experience, anticipate needs, and coordinate requests with discretion and efficiency, serving as the ultimate ambassador for the property.

The ideal candidate has extensive knowledge of local dining, entertainment and attractions, exceptional interpersonal and problem-solving skills, fluent English, and a polished professional demeanor.