Lead Luxury Concierge – Cape Town (Hybrid)

Placements24; Cape Town; Hybrid; ZAR 450,000 - 600,000; Full time

Benefits offered by this job

Competitive annual salary

Accommodation allowance

Meals during shifts

Access to facilities and discounts

Career advancement

Uniform and dry-cleaning

Health and wellness programs

Incentives

Paid time off

Dynamic work environment

Job summary

Placements24 is seeking a Lead Luxury Hotel Concierge for a premier Cape Town property. You will anticipate guest needs, arrange dining, transport, and bespoke experiences, and mentor a team of concierges to uphold the highest service standards.

This hybrid role balances on-site guest interaction with administrative duties and team coordination, requiring impeccable presentation and a passion for delivering unforgettable experiences in Cape Town and the Western Cape.

Qualifications

• Minimum of 5 years as a Concierge, with at least 2 years in a lead or supervisory role.
• Extensive knowledge of Cape Town, Western Cape dining, entertainment, and attractions.
• Excellent communication in English; additional languages are advantageous.

Responsibilities

• Anticipate and fulfill guest requests, from dining to complex itineraries.
• Provide expert recommendations and bookings for local attractions and events.
• Coordinate transportation, tours and bespoke experiences.
• Serve as liaison between guests and hotel departments to ensure seamless service.
• Manage and train a concierge team, ensuring consistent service quality.
• Maintain up-to-date knowledge of Cape Town events, dining, and attractions.
• Handle inquiries and resolve issues promptly to ensure guest satisfaction.
• Build relationships with local vendors and service providers.
• Assist in planning and executing special events and VIP arrangements.

Skills

Leadership

Interpersonal skills

Multitasking

Guest service excellence

Job description

Placements24 is seeking a Lead Luxury Hotel Concierge for a premier Cape Town property. You will anticipate guest needs, arrange dining, transport, and bespoke experiences, and mentor a team of concierges to uphold the highest service standards.

This hybrid role balances on-site guest interaction with administrative duties and team coordination, requiring impeccable presentation and a passion for delivering unforgettable experiences in Cape Town and the Western Cape.