Automotive Service Leader: Drive Profit & Customer Experience

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonus

Retirement fund

Professional development opportunities

Job summary

Placements24 in George, Western Cape, is seeking an Automotive Service Manager to lead the service department in a busy dealership. You will oversee daily operations, manage a team of service advisors and technicians, and drive profitability while maintaining high customer satisfaction.

The role requires strong leadership, a deep understanding of automotive repair processes, and a commitment to excellence. Excellent communication and vendor management are essential for success in our modern

Qualifications

• Proven leadership experience in automotive service.
• Strong knowledge of diagnostics and repair processes.
• Budgeting, revenue growth, and customer satisfaction focus.

Responsibilities

• Oversee daily service department operations.
• Train and motivate service advisors and technicians.
• Ensure high customer satisfaction through efficient service.
• Develop strategies to increase department revenue and profitability.
• Manage scheduling, parts inventory, and vendor relationships.
• Enforce safety, policies, and manufacturer standards.
• Conduct performance reviews and coach staff.

Skills

Leadership

Customer service

Budget management

DMS

Microsoft Office

Team motivation

Job description

Placements24 in George, Western Cape, is seeking an Automotive Service Manager to lead the service department in a busy dealership. You will oversee daily operations, manage a team of service advisors and technicians, and drive profitability while maintaining high customer satisfaction.

The role requires strong leadership, a deep understanding of automotive repair processes, and a commitment to excellence. Excellent communication and vendor management are essential for success in our modern