Senior Automotive Quality Lead — Excellence & Compliance

Placements24; Durban; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Commission & bonus opportunities

Job summary

Placements24 in Durban is seeking a dynamic Lead Automotive Service Advisor to manage a busy service department. You will coordinate the service advisory team, liaise with customers and workshop, and drive service profitability in a hybrid working environment.

The role requires at least 4 years in automotive service advisory with supervisory experience, strong customer service, and proficiency with dealership management systems. A commission and bonus scheme enhances the attractive salary.

Qualifications

• 4+ years as Automotive Service Advisor with supervisory or lead responsibilities.
• Deep understanding of automotive repair processes, parts and terminology.
• Exceptional customer service and communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and standard office software.

Responsibilities

• Lead, train, and mentor a team of Automotive Service Advisors, setting goals and providing feedback.
• Manage the customer service experience from check-in to delivery, ensuring satisfaction.
• Diagnose concerns, translate into repair orders and provide clear labor/parts estimates.
• Coordinate with workshop technicians to ensure efficient workflow and timely service completion.
• Handle inquiries, complaints, and escalations with professionalism and resolution focus.

Skills

Leadership

Customer service

Communication

Automotive knowledge

Team coordination

Tools

DMS

Job description

Senior Automotive Quality Lead Excellence Compliance Jobsin Durban !

Our client is seeking a dynamic and customer‑focused Lead Automotive Service Advisor to manage their busy service department in Durban . This leadership role involves overseeing the service advisory team, ensuring exceptional customer experiences, and driving service department profitability. You will be the primary liaison between customers and the workshop, translating client needs into actionable service plans and ensuring timely, high‑quality vehicle repairs. This hybrid role offers a blend of customer interaction and operational management within a reputable automotive dealership.

About the Role

Our client is seeking a dynamic and customer‑focused Lead Automotive Service Advisor to manage their busy service department in Durban . This leadership role involves overseeing the service advisory team, ensuring exceptional customer experiences, and driving service department profitability. You will be the primary liaison between customers and the workshop, translating client needs into actionable service plans and ensuring timely, high‑quality vehicle repairs. This hybrid role offers a blend of customer interaction and operational management within a reputable automotive dealership.

Key Responsibilities

• Lead, train, and mentor a team of Automotive Service Advisors, setting performance goals and providing regular feedback.
• Manage the customer service experience from vehicle check‑in to delivery, ensuring clear communication and high satisfaction.
• Accurately diagnose customer concerns, translate them into repair orders and provide clear estimates for labor and parts.
• Coordinate with the workshop technicians to ensure efficient workflow and timely completion of services.
• Handle customer inquiries, complaints, and escalations with professionalism and a focus on resolution.

Requirements

• Proven track record as an Automotive Service Advisor , with at least 4 years of experience, including supervisory or lead experience.
• Deep understanding of automotive repair processes, parts, and terminology.
• Exceptional customer service, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Proficiency in using dealership management systems (DMS) and standard office software.

Benefits

• Attractive salary with commission and bonus opportunities based on performance.