Hybrid L2 Networking & Managed Services Engineer

NTT America, Inc.; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) to help ensure client IT infrastructure remains operational. You will monitor, investigate, and resolve incidents, delivering second-line support and contributing to projects.

You will collaborate with client teams and internal CoE, automate routine tasks, and assist in change management while coaching Service desk and L1 teams. Hybrid working is offered, with opportunities to contribute to ongoing projects.

Qualifications

• Assist in implementing IT security measures.
• Working knowledge of Ansible and Python.
• Experience with Cisco and Aruba switching technologies.
• Experience with enterprise Wi-Fi technologies (Cisco/Aruba/Meraki).
• Understand firewalls and other network tools.
• Provide system documentation and diagrams.
• Implement change management procedures for system architecture changes.
• Document network areas to develop network diagrams.
• Evaluate current IT resources and develop security policies.
• Ensure systems and networks are secure and operational.
• Experience with SD-WAN technologies and Fortigate/Cisco/Meraki.
• Identify and investigate risk and vulnerability issues.
• Assist in developing and maintaining standards and procedures.
• Conduct security investigations and audits.
• Review client network policies and recommend changes.
• Experience deploying network systems.
• Basic security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Participate in CAB processes for changes.
• Familiarity with Linux and shell scripting.
• Security administration on switches and routers.
• Prepare monthly work status reports and update technology documents.
• Assist in designing and implementing network infrastructure.
• Basic Cisco device management skills.
• Installing, configuring, and troubleshooting networking equipment.
• Knowledge of Layer-2 switching, VLANs, and access lists.
• Basic routing protocols: OSPF, EIGRP.
• Understanding of OSI Model, TCP/IP.
• IP addressing and subnetting, routing concepts.
• Switch configuration and VLAN setup.
• Implement SNMP on devices for network management.
• Implement traffic filters using access lists and route maps.
• Perform troubleshooting between sites.
• Basic knowledge of enterprise-level network design and implementation.

Responsibilities

• Monitor client IT infrastructure to identify and resolve incidents.
• Provide second-line support for medium complexity incidents and requests.
• Collaborate with client teams and internal CoE to ensure timely resolutions.
• Assist in automating routine tasks with automation teams.
• Contribute to change management and maintain network diagrams.
• Log and document changes, risks, and mitigation plans.
• Prepare monthly status reports and maintain documentation.
• Support disaster recovery functions as needed.

Skills

Ansible

Python

Cisco

Aruba

Wi-Fi

Firewall

Linux

Scripting

CAB

Documentation

OSPF

EIGRP

SNMP

VLANs

Routing

VPN

SD-WAN

Fortigate

Meraki

Security

Education

IT Diploma/Degree

Tools

NetScout

LogicMonitor

Prometheus

Grafana

ServiceNow

4Me/Xurrent

Infoblox

Job description

NTT DATA is seeking a Networking Managed Services Engineer (L2) to help ensure client IT infrastructure remains operational. You will monitor, investigate, and resolve incidents, delivering second-line support and contributing to projects.

You will collaborate with client teams and internal CoE, automate routine tasks, and assist in change management while coaching Service desk and L1 teams. Hybrid working is offered, with opportunities to contribute to ongoing projects.