On-Site Client Relations Specialist

Placements24; Upington; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

On-site position

Medical and retirement benefits

Training and development programs

Collaborative work environment in Up |

Job summary

Placements24 in Upington is seeking a polished Client Relations Officer to join our team on site. You will cultivate relationships with key clients, be a primary liaison between clients and internal teams, and ensure exceptional service delivery in the Upington community.

The role emphasizes managing client portfolios, addressing inquiries, coordinating with internal departments, and driving loyalty initiatives.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field.
• Experience in account management or client relations.
• Excellent interpersonal, communication and presentation skills.
• Proven ability to build long-term client relationships.
• Proficiency in CRM software and office tools.
• Strong understanding of client needs and translating them into strategies.

Responsibilities

• Manage a portfolio of client accounts with high satisfaction and retention.
• Serve as main point of contact for client inquiries and feedback.
• Coordinate with internal teams to ensure timely service delivery.
• Conduct regular client meetings and performance reviews.
• Develop strategies to enhance loyalty and expand service utilization.
• Maintain accurate client records and update CRM.

Skills

Account management

Client relations

Interpersonal skills

Communication skills

CRM software

Office productivity tools

Education

Bachelor's degree in Business, Marketing, Communications

Tools

CRM software

Job description

Placements24 in Upington is seeking a polished Client Relations Officer to join our team on site. You will cultivate relationships with key clients, be a primary liaison between clients and internal teams, and ensure exceptional service delivery in the Upington community.

The role emphasizes managing client portfolios, addressing inquiries, coordinating with internal departments, and driving loyalty initiatives.