Client Relations Lead — Growth & Partnerships (Stellenbosch)

Placements24; Stellenbosch; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development

Prestigious workplace

Client engagement support

Job summary

Placements24 in Stellenbosch is seeking a proactive Client Relations Officer to nurture key client relationships, manage accounts, address concerns and identify growth opportunities. Based in Stellenbosch, you will collaborate with internal teams to deliver exceptional client experiences.

The role requires excellent communication, negotiation and CRM skills, a business mindset, and the ability to juggle multiple accounts.

Qualifications

• Experience in client relations or account management.
• Excellent interpersonal and communication abilities.
• Proficient with CRM tools and client data.
• Business acumen and client relationship management skills.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Serve as the primary contact for client inquiries and requests.
• Regularly communicate with clients to understand evolving needs.
• Identify opportunities to add value and improve service delivery.
• Collaborate with internal teams to meet client needs efficiently.
• Analyze feedback and data to drive improvements.

Skills

Client relations

Account management

Interpersonal skills

Negotiation

CRM software

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

Job description

Placements24 in Stellenbosch is seeking a proactive Client Relations Officer to nurture key client relationships, manage accounts, address concerns and identify growth opportunities. Based in Stellenbosch, you will collaborate with internal teams to deliver exceptional client experiences.

The role requires excellent communication, negotiation and CRM skills, a business mindset, and the ability to juggle multiple accounts.