Key Account Manager - Rustenburg

Placements24; Rustenburg; On-site; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive base salary with sales–drn

Professional development opportunities

Collaborative team environment

Job summary

Placements24 in Rustenburg, North West, is seeking a seasoned Key Account Manager to nurture and expand relationships with our client base. You will be the primary contact for key clients, understand their needs, and drive revenue within existing accounts.

The role demands strong relationship-building, sharp negotiation, and the ability to develop strategic plans, conduct reviews, and collaborate across sales, technical support, and operations to deliver exceptional service in the Rustenburg

Qualifications

• Minimum 4 years of experience in key account management or client-facing roles.
• Proven ability to manage high-value accounts and meet revenue targets.
• Excellent interpersonal, communication, and negotiation skills.
• Strong business acumen and sales principles understanding.
• Experience with CRM software to track interactions and data.
• Based in or near Rustenburg, with local market knowledge.
• Bachelor's degree in Business, Marketing or related field preferred.

Responsibilities

• Build and maintain long-term relationships with key accounts in Rustenburg.
• Assess client needs and align products/services accordingly.
• Create and execute strategic account plans to hit targets.
• Conduct regular business reviews to gauge satisfaction and growth.
• Negotiate contract renewals and upsell opportunities.
• Be main contact for client inquiries and escalations.
• Collaborate with sales, tech support, and operations to delight clients.
• Monitor market trends and competitor activity to adapt strategies.

Skills

Key account management

Sales

Client relationships

Negotiation

CRM software

Data analysis

Education

Bachelor's degree in Business/Marketing or related

Tools

CRM software

Job description

About the Role

Our client is actively seeking a dedicated and experienced Key Account Manager to join their expanding team in Rustenburg , North West. This critical position focuses on nurturing and growing relationships with our client's most valuable customers, ensuring their satisfaction and maximizing revenue from these accounts. The ideal candidate will possess exceptional relationship-building skills, a deep understanding of account management principles, and a proven ability to drive sales within an existing client base. You will be the primary point of contact for key clients, working collaboratively to understand their evolving needs and deliver innovative solutions that foster long-term partnerships. This role is fundamental to our client's sustained success in the Rustenburg market.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key accounts in Rustenburg and the surrounding areas.
• Understand client needs and business objectives to proactively offer relevant products and services.
• Develop and implement strategic account plans to achieve sales targets and ensure client retention.
• Conduct regular business reviews with clients to assess satisfaction and identify opportunities for growth.
• Negotiate contract renewals and upsell opportunities to maximize account profitability.
• Serve as the main point of contact for client inquiries, issues, and escalations, ensuring timely and satisfactory resolution.
• Collaborate with internal departments (e.g., sales, technical support, operations) to deliver exceptional client experiences.
• Monitor market trends and competitor activities to provide insights and adapt strategies accordingly.

Requirements

• Minimum of 4 years of experience in key account management, sales, or a client-facing role.
• Proven ability to manage a portfolio of high-value accounts and achieve revenue targets.
• Exceptional interpersonal, communication, and negotiation skills.
• Strong business acumen and understanding of sales principles.
• Proficiency with CRM software for tracking customer interactions and sales data.
• Ability to analyze client data and develop strategic growth plans.
• Resides in or near Rustenburg and understands the local business environment.
• Bachelor's degree in Business, Marketing, or a related discipline is preferred.

Benefits

• Our client offers a competitive salary package, including a base salary and an attractive performance-based commission structure.
• Employees benefit from opportunities for professional development and career progression within a reputable organization.
• We foster a collaborative team environment and provide the resources necessary for success in this vital role in Rustenburg .