Key Account Manager - Richards Bay

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with incentives

High-profile client exposure

Professional growth opportunities

Hybrid work environment

Medical aid and pension

Ongoing sales/product training

Remote work resources

Job summary

Placements24 in Richards Bay, KwaZulu‑Natal, is seeking a results‑driven Key Account Manager to manage and grow relationships with our most important clients.

You will develop strategic account plans, coordinate with internal teams, and pursue upsell opportunities while balancing remote work with in‑person client engagement in the Richards Bay area. Join a dynamic team that rewards proactive leadership and excellent communication, with a focus on delivering value to high‑profile clients.

Qualifications

• Minimum 4 years in Key Account Management or similar client-facing sales role.
• Proven track record growing large client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM systems and account planning.
• Hybrid work experience in Richards Bay preferred.

Responsibilities

• Manage and nurture relationships with a portfolio of key accounts.
• Develop strategic account plans to drive revenue growth.
• Coordinate between client and internal teams to meet needs.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Monitor client performance and address issues proactively.
• Collaborate with sales, marketing, and support teams to deliver exceptional client experiences.
• Negotiate renewals and extensions to secure long-term partnerships.
• Stay informed about industry trends and competitor activities relevant to key accounts in Richards Bay.
• Prepare accurate forecasts and reports on account status and sales performance.

Skills

Key Account Management

Client relationship management

Negotiation

Communication skills

CRM software

Education

Business/Marketing degree

Tools

Salesforce

Job description

About the Role

Our client is looking for a dedicated and results-oriented Key Account Manager to manage and grow relationships with their most important clients in the Richards Bay, KwaZulu-Natal region. This role is crucial for ensuring client satisfaction, retention, and identifying opportunities for upselling and cross-selling our client's diverse portfolio of products/services. You will act as the primary point of contact, understanding client needs deeply and ensuring seamless service delivery. This position involves a hybrid work model, allowing for both focused remote work and essential in-person client engagement and team collaboration in the Richards Bay area. The successful candidate will be a strategic thinker with exceptional communication and relationship-building skills, dedicated to fostering long-term partnerships.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key accounts.
• Develop strategic account plans to drive revenue growth and enhance client loyalty.
• Act as the main liaison between the client and internal departments, ensuring needs are met.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Monitor client performance and proactively address any issues or concerns.
• Collaborate with sales, marketing, and support teams to deliver exceptional client experiences.
• Negotiate contract renewals and extensions to secure long-term partnerships.
• Stay informed about industry trends and competitor activities relevant to key accounts in Richards Bay .
• Prepare accurate forecasts and reports on account status and sales performance.

Requirements

• Minimum of 4 years of experience in Key Account Management or a similar client-facing sales role.
• Proven track record of successfully managing and growing large client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of sales cycles and client relationship management principles.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Ability to develop and execute strategic account plans.
• Strong problem-solving skills and the ability to think strategically.
• Experience working within a hybrid work environment, balancing remote and in-office responsibilities in Richards Bay .
• A relevant degree or diploma in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary with attractive performance-based incentives.
• Opportunity to manage high-profile client relationships.
• Professional growth and development opportunities within a growing company.
• A dynamic hybrid work environment that supports work-life balance in Richards Bay .
• Contribution to medical aid and pension fund.
• Access to ongoing sales and product training.
• Company provided resources for remote work efficiency.