Client Success Manager

Placements24; Richards Bay; Hybrid; ZAR 86,000 - 105,000; Full time

Benefits offered by this job

Bonuses and commissions

Health benefits

Hybrid work model

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Success Manager to nurture strategic client relationships, drive retention, and maximize value from our products and services in a hybrid work environment.

You will coordinate with sales, product, and support teams; conduct regular business reviews; onboard new clients; and identify opportunities for upsell while ensuring exceptional service and long-term loyalty.

Qualifications

• Proven experience in account management or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of CRM principles and software.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client goals and align with offerings.
• Identify opportunities for client growth and upsell/cross-sell where appropriate.
• Conduct regular business reviews to assess satisfaction and improvement areas.
• Serve as the main point of contact for clients and resolve inquiries promptly.
• Monitor client health and mitigate churn.
• Collaborate with sales, product, and support teams for a seamless client experience.
• Onboard new clients and ensure successful adoption of products/services.
• Provide feedback to product teams based on client insights.

Skills

Account management

Client success

CRM software

Multi-client management

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-focused Client Success Manager to join their dynamic team in **Richards Bay, KwaZulu-Natal, ZA**. This hybrid role combines strategic client engagement with operational excellence, offering a balanced approach to career development. You will be responsible for nurturing client relationships, ensuring they maximize the value of our client's products and services, and driving customer retention and growth. The ideal candidate possesses exceptional communication skills, a deep understanding of client needs, and a proven ability to drive satisfaction and loyalty. This is an exciting opportunity to make a significant impact in a thriving industry. Join us in **Richards Bay, KwaZulu-Natal, ZA** and contribute to our client's ongoing success by building lasting partnerships.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client goals and objectives, and align them with our client's offerings.
• Proactively identify opportunities for client growth and upsell/cross-sell where appropriate.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Monitor client health and implement strategies to mitigate churn.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Onboard new clients and ensure successful adoption of products/services.
• Provide feedback to product development teams based on client insights.

Requirements

• Proven experience in account management, client success, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to manage multiple client accounts simultaneously.
• A strategic mindset with a focus on achieving client objectives.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Experience in a hybrid work environment is beneficial.
• Must be based in or able to commute to **Richards Bay, KwaZulu-Natal, ZA**.
• Demonstrated ability to work collaboratively across departments.

Benefits

• Competitive annual salary of 95000 R .
• Performance-based bonuses and commission opportunities.
• Comprehensive health and retirement benefits.
• Professional development and training programs.
• Hybrid work model for enhanced work-life balance.
• Opportunity to work with innovative products and services.
• Collaborative and supportive team culture.
• Be a key contributor to client satisfaction and growth in **Richards Bay, KwaZulu-Natal, ZA**.