Account Manager - Richards Bay

Placements24; Mtubatuba Local Municipality; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an Account Manager to nurture and grow a portfolio of client accounts. You will be the primary contact, translating client needs into solutions and driving repeat business within an industrial services context.

You will build strong relationships, collaborate with Sales, Operations and Support teams, and provide regular performance reviews to management. A proactive, customer-focused approach is essential.

Qualifications

• 3–5 years in account management or similar sales role.
• Proven track record of retention and growth.
• Strong communication, presentation and negotiation skills.

Responsibilities

• Manage a portfolio of assigned client accounts and ensure expectations are exceeded.
• Develop long-term relationships with key stakeholders within client organizations.
• Identify opportunities for upselling and cross-selling.
• Conduct regular business reviews to assess satisfaction and identify future needs.
• Collaborate with internal teams to ensure service delivery.
• Provide regular reports on account performance to sales management.
• Onboard new clients and ensure smooth transition into service delivery.

Skills

Account management

Relationship building

Sales skills

CRM experience

Communication skills

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

Dynamics 365

Zoho CRM

MS Office

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Account Manager to join their thriving sales department in Richards Bay, KwaZulu-Natal . This role is pivotal in nurturing and expanding relationships with our existing client base, ensuring high levels of customer satisfaction and retention. The successful candidate will be responsible for understanding client needs, proactively offering solutions, and driving repeat business. You will act as the primary point of contact for a portfolio of key accounts, advocating for their needs within our organization while championing our services to them. This is a fantastic opportunity to build a career in sales management within a dynamic industrial hub. We are looking for an individual with strong commercial acumen and a passion for delivering exceptional customer service. Your efforts will directly contribute to the sustained growth and success of our operations in the region.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring their needs are met and expectations are exceeded.
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Identify opportunities for account growth, including upselling and cross-selling relevant products and services.
• Conduct regular business reviews with clients to assess satisfaction and identify future needs.
• Address and resolve client issues promptly and efficiently, escalating when necessary.
• Collaborate with internal teams (e.g., Sales, Technical Support, Operations) to ensure seamless service delivery.
• Track account performance metrics and provide regular reports to sales management.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.
• Onboard new clients and ensure a smooth transition into service delivery.

Requirements

• Minimum of 3-5 years of experience in Account Management, Client Relationship Management, or a similar sales role.
• Proven track record of successfully managing client portfolios and achieving retention/growth targets.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of sales processes and customer service principles.
• Ability to build rapport and trust with diverse client stakeholders.
• Proficiency in CRM software (e.g., Dynamics 365, Zoho CRM) and MS Office Suite.
• Must be able to work effectively within a team and independently in the Richards Bay office.
• Excellent problem-solving skills and a proactive approach to client needs.
• A degree in Business, Marketing, or a related field is advantageous.

Benefits

• Our client offers a competitive salary package commensurate with experience, plus performance-based incentives.
• Employees are provided with comprehensive medical aid benefits, including access to a national network of healthcare providers.
• Opportunities for professional development, including sales training and industry certifications, are readily available.
• This role offers stability and the chance to work within a well-established company in Richards Bay .
• Join a collaborative and supportive work environment where your contributions are recognized and valued.
• We are committed to fostering a positive workplace culture and offering clear pathways for career progression.