Account Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive base salary with bonus

Medical benefits

Hybrid work schedule

Career development

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal, is seeking a dedicated Account Manager to nurture and grow relationships with existing clients. You will be the primary point of contact, understand client needs, address concerns, and identify upsell opportunities.

This hybrid role blends in-office collaboration with remote work flexibility. The ideal candidate has strong communication, proactive problem-solving, and a commitment to client success.

Qualifications

• Minimum 4 years of experience in an Account Manager or similar client-facing sales role.
• Proven ability to build and maintain long-term client relationships.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a client-centric mindset.
• Experience with CRM software (Salesforce, Zoho) and account management tools.
• Ability to manage multiple accounts simultaneously and prioritize effectively.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Manage a portfolio of existing client accounts, serving as the main point of contact.
• Develop a deep understanding of client needs, business objectives, and challenges.
• Proactively identify opportunities to upsell and cross-sell additional products or services to enhance client value.
• Ensure high levels of client satisfaction through regular communication, proactive problem-solving, and timely issue resolution.
• Conduct regular business reviews with clients to assess performance, discuss strategic goals, and reinforce value.
• Collaborate with internal sales, support, and product teams to ensure seamless service delivery.
• Track client account health and identify potential risks, developing mitigation strategies.
• Prepare and deliver reports on account status, client feedback, and potential growth opportunities.
• Stay informed about industry trends and competitor activities relevant to your client base.

Skills

Account management

Client relationships

Communication

Negotiation

Problem solving

CRM tools

Prioritization

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Zoho

Job description

About the Role

Our client, WhatJobs Direct , is seeking a dedicated and client-focused Account Manager to join their team in Richards Bay, KwaZulu-Natal . This role is pivotal in nurturing and growing relationships with existing clients, ensuring their satisfaction and maximizing the value they derive from our client's offerings. You will act as the primary point of contact, understanding client needs, addressing concerns, and identifying opportunities for upselling and cross-selling. This hybrid position allows for a blend of in-office collaboration and remote work flexibility. The ideal candidate possesses strong communication skills, a proactive approach to problem-solving, and a genuine commitment to client success. You will play a key role in client retention and long-term partnership development, contributing significantly to the company's sustained growth. Join a professional team that values client relationships and operational excellence.

Key Responsibilities

• Manage a portfolio of existing client accounts, serving as the main point of contact.


• Develop a deep understanding of client needs, business objectives, and challenges.


• Proactively identify opportunities to upsell and cross-sell additional products or services to enhance client value.


• Ensure high levels of client satisfaction through regular communication, proactive problem-solving, and timely issue resolution.


• Conduct regular business reviews with clients to assess performance, discuss strategic goals, and reinforce value.


• Collaborate with internal sales, support, and product teams to ensure seamless service delivery.


• Track client account health and identify potential risks, developing mitigation strategies.


• Prepare and deliver reports on account status, client feedback, and potential growth opportunities.


• Stay informed about industry trends and competitor activities relevant to your client base.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role (minimum 4 years).


• Demonstrated ability to build and maintain strong, long-term client relationships.


• Excellent communication, interpersonal, and negotiation skills.


• Strong problem-solving abilities and a client-centric mindset.


• Experience with CRM software (e.g., Salesforce, Zoho) and account management tools.


• Ability to manage multiple accounts simultaneously and prioritize effectively.


• Bachelor's degree in Business, Marketing, or a related field is preferred.


• Must be able to work effectively in a hybrid model, commuting to the Richards Bay office as required.


• Proactive, organized, and detail-oriented approach to client management.

Benefits

• Our client offers a competitive salary with a performance-based bonus structure.


• Medical and retirement benefits are provided.


• Opportunities for professional development and continuous learning are available.


• Enjoy a flexible hybrid work schedule.


• Be part of a supportive team environment in the scenic coastal city of Richards Bay.


• Gain exposure to diverse client needs and industry challenges.


• Potential for career advancement within the organization.


• Access to company resources and ongoing training to enhance client management skills.