Key Account Manager - Logistics Solutions

Placements24; East London; Híbrido; ZAR 720.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + incentives

Medical & retirement benefits

Career development opportunities

Hybrid work arrangement

Collaborative work environment

Diverse supply chain challenges

Descripción de la vacante

Placements24 in East London, Eastern Cape, seeks a strategic Key Account Manager to lead relationships with major clients in the logistics and supply chain sector. The role emphasizes understanding client operations, identifying opportunities for service enhancement, and acting as the primary liaison with internal teams to drive revenue growth.

The successful candidate will have a strong logistics background, exceptional commercial acumen, and a proven ability to manage complex accounts while

Formación

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in key account management or senior sales within logistics/transportation.
• Proven ability to grow major client accounts and manage complex relationships.
• Deep understanding of logistics operations, supply chain principles, and international trade practices.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities with value-added solutions.
• Ability to build long-term relationships with senior client stakeholders.
• Experience with CRM software and logistics systems.
• Willingness to travel within Eastern Cape; familiarity with East London business landscape is a plus.

Responsabilidades

• Manage and nurture a portfolio of key accounts within the logistics and supply chain sector in East London.
• Develop and execute strategic account plans to ensure client retention, satisfaction, and revenue growth.
• Serve as the primary liaison between clients and internal operations, customer service, and other relevant departments.
• Identify opportunities for upselling and cross-selling additional logistics services to existing clients.
• Conduct regular business reviews with clients to assess performance and align on future strategies.
• Negotiate contracts and SLAs for mutually beneficial terms.
• Analyze client needs and operational data to propose innovative and cost-effective logistics solutions.
• Proactively address client concerns and resolve issues to maintain service satisfaction.
• Stay abreast of industry trends, market developments, and competitor activities.
• Meet or exceed KPIs related to account growth, retention, and profitability.

Conocimientos

Communication skills

Negotiation

Account management

Analytical thinking

Educación

Bachelor's degree in Logistics or related field

Herramientas

CRM software

Logistics management systems

Descripción del empleo

About the Role

Our client, a prominent provider of integrated logistics and supply chain solutions, is seeking a strategic and relationship-driven Key Account Manager to join their growing team in East London, Eastern Cape. This vital role focuses on managing and expanding relationships with major clients, ensuring their logistics needs are met with efficiency and excellence. You will be responsible for understanding client operations, identifying opportunities for service enhancement and cost optimization, and acting as the primary point of contact to foster long-term partnerships. The ideal candidate possesses a strong understanding of the logistics industry, exceptional commercial acumen, and a proven ability to manage complex accounts and drive revenue growth. This is an exceptional opportunity to contribute to a leader in the logistics sector and shape strategic client partnerships within the East London business community. You will be instrumental in driving client satisfaction and retention.

Key Responsibilities

• Manage and nurture a portfolio of key accounts within the logistics and supply chain sector in East London.
• Develop and execute strategic account plans to ensure client retention, satisfaction, and revenue growth.
• Serve as the primary liaison between clients and internal operations, customer service, and other relevant departments.
• Identify opportunities for upselling and cross-selling additional logistics services to existing clients.
• Conduct regular business reviews with clients to assess performance, gather feedback, and align on future strategies.
• Negotiate contracts and service level agreements (SLAs) to ensure mutually beneficial terms.
• Analyze client needs and operational data to propose innovative and cost-effective logistics solutions.
• Proactively address client concerns and resolve issues to maintain high levels of service satisfaction.
• Stay abreast of industry trends, market developments, and competitor activities within the logistics sector.
• Meet or exceed key performance indicators related to account growth, retention, and profitability.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in key account management or a senior sales role within the logistics or transportation industry.
• Proven track record of successfully managing and growing major client accounts.
• In-depth understanding of logistics operations, supply chain principles, and international trade practices.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities, with a focus on delivering value-added solutions.
• Ability to build and maintain strong, long-term relationships with senior client stakeholders.
• Proficiency in CRM software and logistics management systems.
• Willingness to travel within the Eastern Cape region as needed.
• Familiarity with the industrial and commercial landscape of East London is advantageous.

Benefits

• Competitive base salary and attractive performance-based incentives.
• Comprehensive medical and retirement benefits package.
• Opportunities for professional development and career advancement in logistics management.
• Work with a leading company in the integrated logistics sector.
• A dynamic and collaborative work environment.
• Exposure to diverse supply chain challenges and solutions.
• Potential for hybrid work arrangements to balance work and personal life.