Key Account Manager

Placements24; Gqeberha; Hybrid; ZAR 480,000 - 750,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical, dental, and retirement plan

Professional development

Supportive and collaborative env

Travel opportunities within region

Paid time off and holidays

Job summary

Placements24 in Port Elizabeth is seeking a skilled Key Account Manager to manage high-value client relationships in the Port Elizabeth area. You will serve as the primary liaison, drive client success, and collaborate with sales, operations, and product teams.

The role emphasizes retention and upselling, with opportunities to shape strategic account plans, conduct business reviews, and present solutions. A minimum of 4 years in KAM or client-facing sales in logistics is preferred.

Qualifications

• 4+ years in Key Account Management or client-facing sales.
• Experience in logistics or supply chain preferred.
• Bachelor's degree in a related field.

Responsibilities

• Manage a portfolio of key client accounts with high satisfaction and growth.
• Develop and execute strategic account plans to meet client objectives.
• Act as main contact for assigned clients and address inquiries.
• Conduct regular business reviews to assess performance and needs.
• Identify upselling and cross-selling opportunities.
• Collaborate with sales, operations, support, and product teams to deliver value.
• Monitor usage and satisfaction, addressing risks proactively.
• Prepare reports on account status and future opportunities.
• Build long-term relationships with senior stakeholders in client organizations in Port Elizabeth.

Skills

Relationship management

Negotiation

Presentation

Communication

Education

Bachelor's degree in Business/Logistics/related field

Tools

Salesforce

Job description

About the Role

Our client, a prominent provider of supply chain management solutions, is seeking a highly skilled and customer-focused Key Account Manager to manage and grow their relationships with high-value clients in the Port Elizabeth area. This role is essential for ensuring client satisfaction, retention, and identifying opportunities for upselling and cross-selling our client's comprehensive suite of services. The ideal candidate will possess exceptional relationship management skills, a thorough understanding of supply chain logistics, and a proven ability to drive client success. You will serve as the primary point of contact for your assigned key accounts, acting as a trusted advisor and advocate. This is an excellent opportunity for a dedicated professional to build their career within a dynamic industry leader, making a tangible impact on client partnerships in Port Elizabeth. You will work closely with both clients and internal operations teams.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction, retention, and growth.
• Develop and execute strategic account plans to meet and exceed client objectives and our client's business goals.
• Act as the main point of contact for assigned clients, addressing inquiries, resolving issues, and ensuring timely communication.
• Conduct regular business reviews with clients to assess performance, identify needs, and present solutions.
• Identify opportunities for upselling and cross-selling additional services and products.
• Collaborate effectively with internal teams, including sales, operations, customer support, and product development, to deliver exceptional client experiences.
• Monitor client usage and satisfaction, proactively addressing any potential risks or concerns.
• Stay informed about industry best practices and emerging trends in supply chain management.
• Prepare and present reports on account status, performance, and future opportunities.
• Build strong, long-term relationships with key stakeholders within client organizations in Port Elizabeth.
• Contribute to the continuous improvement of client management processes and strategies.

Requirements

• A minimum of 4 years of experience in Key Account Management, Client Relationship Management, or a similar client-facing sales role, preferably within the logistics or supply chain sector.
• Demonstrated success in managing and growing high-value client accounts.
• Strong understanding of supply chain operations, logistics, and related technologies.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Proven ability to build and maintain strong relationships with senior-level client contacts.
• Proficiency with CRM software (e.g., Salesforce) and account management tools.
• Strategic thinking and problem-solving capabilities.
• Client-centric mindset with a focus on delivering value and exceeding expectations.
• Ability to work effectively both independently and as part of a team.
• Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and retirement savings plan.
• Opportunities for professional development and continuous learning.
• A supportive and collaborative work environment.
• Exposure to diverse clients and challenging projects.
• Paid time off and company holidays.
• Travel opportunities within the region for client meetings.
• The chance to be a valued partner to our client's most important customers in Port Elizabeth.