Key Account Manager: ICT

Vox Telecommunications; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth

Training & development

Job summary

Vox Telecom in South Africa is seeking a proactive Key Account Manager to nurture client relationships, grow revenue, and ensure top-tier service across telecom solutions.

You will manage quotes, orders, and invoices, identify upselling opportunities, and collaborate with sales, marketing, and customer care to deliver measurable results.

Qualifications

• 3–5+ years in sales, account management or business development, preferably in telecommunications.
• Bachelor’s degree in Business, Marketing, Sales or related field preferred.
• Strong communication and negotiation skills with proven relationship-building ability.

Responsibilities

• Cultivate trust and strong partnerships to encourage repeat business.
• Ensure accurate processing of quotes, orders and invoices.
• Support sales initiatives to meet revenue targets and identify upselling opportunities.
• Spot potential for upselling and cross-selling to maximize client value.
• Analyze client needs, monitor key metrics and provide insightful reports.
• Collaborate with sales, marketing and customer service teams to drive success.
• Address client concerns as the first point of contact and ensure satisfaction.

Skills

Relationship Building

Sales Strategy

Negotiation

Communication

Account Management

Prospecting

Education

Bachelor’s degree in Business, Marketing, Sales or related field

Tools

CRM Software

MS Office

Job description

Job Title: Key Account Manager – Drive Success & Build Relationships!

Location:

Salary: Competitive + Commission

Job Type: Permanent

About Us

Vox Telecom is a fast-growing, customer-focused company dedicated to delivering outstanding Telecommunication solutions. We are on the lookout for a motivated Key Account Manager to join our team, build lasting client relationships, and drive business success. If you love working with people, strategizing growth, and achieving targets, this role is perfect for you!

The Role – Be the Driving Force Behind Our Clients' Success!

As an KAM, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.

What’s in It for You?

• Competitive Salary & Bonuses – Earn what you deserve for your hard work!
• Career Growth – Clear paths for professional development and promotion.
• Supportive Team & Culture – Work with talented colleagues in an inspiring environment.
• Training & Development – Continuous learning to help you stay ahead.