Account Manager SMB - Vox Durban

Vox Telecommunications Pty Ltd; Durban; Sur place; ZAR 350 000 - 600 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonuses

Career growth

Training & development

Résumé du poste

Vox Telecom in Durban is seeking an Account Manager to serve as the key liaison between clients and the company, building lasting relationships and driving revenue growth.

You will nurture existing accounts, identify upsell opportunities, and collaborate with sales, marketing and customer service to ensure exceptional service. A 3–5+ year background in sales or account management is preferred, with a degree and CRM/MS Office proficiency.

Qualifications

• 3–5+ years in sales, account management, or business development, preferably in the communications sector.
• Bachelor’s degree in Business, Marketing, Sales, or related field preferred.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strong communication and negotiation skills.
• Ability to manage multiple tasks simultaneously.

Responsabilités

• Cultivate client satisfaction and retention through strong partnerships.
• Ensure accurate processing of quotes, orders, and invoices.
• Support revenue growth by identifying upsell opportunities.
• Spot upselling and cross-selling opportunities to maximize client value.
• Analyse client needs, monitor key metrics, and provide insights.

Connaissances

Customer focus

Communication skills

Negotiation

Relationship-building

Multi-tasking

Formation

Bachelor's degree (Business/Marketing/Sales)

Outils

CRM tools

Microsoft Office

Description du poste

Job Title: Account Manager

Location: Durban / Richards Bay

Salary: Competitive + Commission

Job Type: Permanent

About Us

Vox Telecom is a fast-growing, customer-focused company dedicated to delivering outstanding Telecommunication solutions. We are on the lookout for a motivated Account Manager to join our team, build lasting client relationships, and drive business success. If you love working with people, strategizing growth, and achieving targets, this role is perfect for you!

The Role – Be the Driving Force Behind Our Clients' Success!

As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.

What’s in It for You?

• Competitive Salary & Bonuses – Earn what you deserve for your hard work!
• Career Growth – Clear paths for professional development and promotion.
• Supportive Team & Culture – Work with talented colleagues in an inspiring environment.
• Training & Development – Continuous learning to help you stay ahead.