Account Manager SMB - Vox Durban

Vox Telecommunications; KwaZulu-Natal; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Vox Telecom in Durban/ Richards Bay is seeking an Account Manager to strengthen relationships with existing clients and drive revenue growth. You will manage key accounts, respond to client needs, and collaborate with sales, marketing, and customer service teams to deliver outstanding service.

The ideal candidate has 3–5+ years in sales or account management, a Bachelor's degree, and proficiency with CRM tools and MS Office.

Qualifications

• 3–5+ years in sales or account management.
• Bachelor’s degree in a related field preferred.
• Experience in the communications sector is a plus.

Responsibilities

• Grow client accounts and retain relationships to drive revenue.
• Collaborate with sales, marketing and customer service teams.
• Provide timely, accurate quotes, orders and invoices.
• Identify upselling and cross-selling opportunities.

Skills

CRM tools

MS Office

Communication

Negotiation

Education

Bachelor’s degree in Business, Marketing, Sales, or related field

Tools

CRM software

MS Office

Job description

Job Title: Account Manager

Location: Durban / Richards Bay

Salary: Competitive + Commission

Job Type: Permanent

About Us

Vox Telecom is a fast-growing, customer-focused company dedicated to delivering outstanding Telecommunication solutions. We are on the lookout for a motivated Account Manager to join our team, build lasting client relationships, and drive business success. If you love working with people, strategizing growth, and achieving targets, this role is perfect for you!

The Role – Be the Driving Force Behind Our Clients' Success!

As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.

What’s in It for You?

• Competitive Salary & Bonuses – Earn what you deserve for your hard work!
• Career Growth – Clear paths for professional development and promotion.
• Supportive Team & Culture – Work with talented colleagues in an inspiring environment.
• Training & Development – Continuous learning to help you stay ahead.