Key Account Manager

Lanline Technologies; Johannesburg; On-site; ZAR 550,000 - 900,000; Full time

Benefits offered by this job

Commission-based salary

Staff internet account

Growth potential

Job summary

Backspace Technologies is seeking a dynamic Key Account Manager to lead client relationships and drive business growth in the Gauteng region. You will focus on retention, upselling, and strategic planning to deliver tailored connectivity, voice, and managed services solutions.

The role requires a proven track record in account management within telecoms or tech, strong leadership and communication skills, and willingness to travel across Gauteng.

Qualifications

• At least 3 years of experience in client or account management.
• Experience in telecoms or tech sectors is preferred.
• Strong leadership, communication, and relationship-building skills.
• Analytical mindset with the ability to develop tailored solutions based on client and market insights.
• Willingness to travel throughout Gauteng for business development purposes.

Responsibilities

• Manage and nurture key client relationships to ensure retention and satisfaction.
• Identify and pursue new business opportunities in Gauteng to drive market expansion.
• Represent the company at networking events, conferences, and client meetings.
• Develop strategic plans to enhance service delivery and increase client value.
• Oversee the entire client lifecycle – from acquisition to retention and ongoing support.
• Collaborate with sales and marketing teams to launch targeted campaigns.
• Deliver tailored solutions aligned with client needs across connectivity, voice, and managed services.
• Drive revenue through upselling, cross-selling, and the acquisition of new clients.

Skills

Client management

Strategic planning

Business development

Client engagement

Leadership

Communication

Tools

CRM platforms

Microsoft Office Suite

Job description

Backspace Technologies is looking for a dynamic and results-driven Key Account Manager to lead client relationship management and drive business development in the Gauteng Region. This key role focuses on ensuring exceptional service delivery, client retention, and long-term partnerships. We're seeking someone with a strong background in account growth, strategic planning, and client engagement, who thrives in a fast-paced, technology-driven environment.

Key Responsibilities

Client Relationship & Business Growth

• Manage and nurture key client relationships to ensure retention and satisfaction.
• Identify and pursue new business opportunities in Gauteng to drive market expansion.
• Represent the company at networking events, conferences, and client meetings.
• Develop strategic plans to enhance service delivery and increase client value.
• Oversee the entire client lifecycle – from acquisition to retention and ongoing support.
• Collaborate with sales and marketing teams to launch targeted campaigns.
• Deliver tailored solutions aligned with client needs across connectivity, voice, and managed services.
• Drive revenue through upselling, cross-selling, and the acquisition of new clients.

Strategic Leadership & Market Analysis

• Monitor market trends, competitor activities, and evolving customer needs.
• Develop business strategies that support company objectives and regional growth.
• Collaborate with internal departments to ensure smooth execution and delivery of client projects.
• Track and analyse performance metrics to refine and optimise strategies.

Requirements & Qualifications

• At least 3 years of experience in client or account management, preferably in telecoms or tech sectors.
• Demonstrated success in managing large client portfolios or key accounts.
• Strong leadership, communication, and relationship-building skills.
• Analytical mindset with the ability to develop tailored solutions based on client and market insights.
• Familiarity with CRM platforms and Microsoft Office Suite.
• Self-motivated, results-oriented, and client-focused.
• Effective multitasker with excellent problem-solving capabilities.
• Willingness to travel throughout Gauteng for business development purposes.

What We Offer

• Competitive, market-related salary with performance-based commission.
• Staff internet account for connectivity needs.
• A chance to work with a passionate, driven, and innovative team.
• A challenging yet rewarding role with significant growth potential.