Key Account Manager

Codematch; Johannesburg; On-site; ZAR 254,000 - 304,000; Full time

Benefits offered by this job

Company vehicle

Medical Aid

Laptop

Job summary

Codematch is seeking an experienced Key Account Manager to lead strategic relationships in Johannesburg East. You will be the primary contact for major accounts, coordinating solutions and driving long-term value for clients and the business.

You will manage a portfolio of strategic accounts, build relationships with senior stakeholders, and develop account plans while ensuring service levels and SLAs are met. A strong commercial mindset and excellent negotiation skills are essential for success.

Qualifications

• Minimum 3 years' experience in sales account management or key account management.
• Experience managing strategic or complex client accounts.
• Strong stakeholder and relationship management experience.
• Strong commercial and financial awareness; excellent negotiation and communication skills.

Responsibilities

• Managing a portfolio of strategic accounts.
• Building and maintaining strong relationships with key stakeholders and decision-makers.
• Developing a deep understanding of each client's business, requirements and operating environment.
• Acting as a trusted advisor and primary point of contact for assigned accounts.
• Developing and managing strategic account plans.
• Ensuring agreed service levels and SLAs are consistently maintained.
• Managing customer requirements and coordinating appropriate solutions.
• Resolving client issues promptly and effectively.

Skills

Account management

Relationship management

Negotiation

Sales principles

Education

Higher Certificate (NQF 5)

Diploma (NQF 6) advantageous

Tools

Excel

Word

PowerPoint

Job description

Key Account Manager | Strategic Account Management | Johannesburg East

Johannesburg East, Gauteng

Permanent

R25,000 Basic + Company Car + Medical Aid + Laptop

Build Strategic Relationships. Protect Key Accounts. Drive Long-Term Value.

Are you an experienced Key Account Manager who excels at building trusted relationships, understanding complex client requirements, and delivering solutions that create long-term value?

We're recruiting on behalf of an established organisation seeking a professional and commercially astute Key Account Manager to join its team in Johannesburg East.

This is a relationship-driven role suited to someone who enjoys working closely with established clients, understanding their operational requirements, coordinating solutions, and ensuring consistently high levels of service.

You’ll become a trusted point of contact for a portfolio of important accounts, working with key stakeholders to understand their needs, resolve challenges, identify opportunities and ensure that the relationship continues to deliver value for both the client and the business.

If you’re an excellent communicator, confident dealing with senior stakeholders, and take pride in managing important client relationships, we’d love to hear from you.

What You'll Be Doing

• Managing a portfolio of strategic accounts
• Building and maintaining strong relationships with key stakeholders and decision-makers
• Developing a deep understanding of each client's business, requirements and operating environment
• Acting as a trusted advisor and primary point of contact for assigned accounts
• Developing and managing strategic account plans
• Ensuring agreed service levels and SLAs are consistently maintained
• Managing customer requirements and coordinating appropriate solutions
• Resolving client issues promptly and effectively
• Managing and negotiating pricing within agreed guidelines
• Identifying opportunities to strengthen and grow existing relationships
• Monitoring account performance, revenue and profitability
• Conducting regular account reviews with key stakeholders
• Preparing and presenting account performance information and recommendations
• Identifying potential risks and implementing appropriate action plans
• Maintaining accurate account and opportunity pipelines
• Supporting proposals, presentations and RFP responses where required
• Preparing accurate weekly, monthly and quarterly reports
• Ensuring high levels of customer satisfaction and account retention
• Completing all administrative requirements accurately and within policy timeframes

What We're Looking For

• Minimum 3 years' experience in sales account management or key account management
• Proven experience managing strategic or complex client accounts
• Strong stakeholder and relationship management experience
• Demonstrated ability to retain and grow important client relationships
• Strong commercial and financial awareness
• Excellent negotiation and communication skills
• Strong understanding of sales principles and account management processes
• Experience conducting formal client meetings and account reviews
• Strong problem-solving and conflict-management skills
• Excellent planning, organisation and reporting abilities
• Intermediate Microsoft Office skills, particularly Excel, Word and PowerPoint
• A valid, unendorsed Code 8 driver's licence

Qualification

• Higher Certificate or similar relevant tertiary qualification (NQF 5)
• Diploma or similar relevant qualification (NQF 6) will be advantageous

The Ideal Candidate

• Professional and relationship-focused
• A confident communicator and active listener
• Comfortable engaging with senior stakeholders
• Commercially aware and solutions-oriented
• An excellent negotiator
• Calm and resilient when dealing with challenging situations
• Highly organised and accountable
• Proactive and self-motivated
• Reliable and approachable
• Comfortable working in a fast-paced environment
• Able to build credibility and trust with clients
• Results-driven while remaining strongly customer-focused

What's on Offer

• Permanent opportunity
• R25,000 basic salary
• Company vehicle
• Medical Aid
• Laptop
• Opportunity to manage high-value strategic accounts
• A role where relationship management, commercial understanding and service excellence are key to success

For any questions about this opportunity or the recruitment process, please contact [e-mail].